Manager On Duty in Toronto, Ontario at One Duck Hospitality Group

We are looking for a Manager on Duty to join our team at One Duck Hospitality!

The Manager on Duty will be working for all our three locations - Hemingway’s, The Pilot and Bar Wellington. The Manager on Duty is responsible for overseeing daily operations, ensuring a seamless guest experience, and providing leadership to the front-of-house team. This role provides the opportunity to work across our restaurant locations, gain experience in different hospitality environments, and work with a variety of teams. This role requires strong operational expertise, people management skills, and a commitment to service excellence.

Information about this job posting and our screening process:

• This job posting is for a vacant position at One Duck Hospitality
• Our team uses AI tools to assist with applicant screening
• This is a full-time position.

Key Responsibilities:

• Accurately complete accounting and cash sheets, troubleshoot discrepancies, and ensure financial accuracy
• Manage daily ordering
• Be responsible for employee schedules
• Record spillage, enter invoices, and submit food invoices using Wisk and other invoice systems
• Manage facility maintenance, report issues, use Evernote for documentation, set up AV equipment, and troubleshoot printers/scanners
• Maintain detailed daily reports and act as the primary contact for large bookings and special events
• Properly file incident reports and utilize PER for staff evaluations and performance tracking
• Manage daily schedules and follow on-call procedures using 7shifts
• Conduct interviews, lead new hire orientations, and train new team members effectively
• Actively coach, mentor, and motivate staff to maintain high performance and morale
• Ensure exceptional guest experiences by performing table touches and addressing customer concerns promptly
• Organize and execute events efficiently, including platter setup and coordinating staff rosters to meet event demands
• Assist with expediting food during peak service times
• Provide hands-on support to front-of-house staff throughout shifts
• Answer phones promptly and ensure FOH staff effectively manage calls during service
• Demonstrate strong bartending skills, including knowledge of all drink recipes, and provide bar support when needed

Why work with us?

• Wage - $25/hr plus tips
• RRSP Program to support your financial future
• Group Benefits
• Employee & Family assistance program
• Staff discount program across One Duck Hospitality Restaurants
• Exciting growth & development opportunities
• Opportunity to work across our restaurant locations and gain experience with different teams and hospitality environments

Qualifications:

• 3–4 years of management and bartending experience
• Having full availability and willing to work late nights and weekends
• Strong operational expertise
• People management skills
• A commitment to service excellence
• Strong bartending skills, including knowledge of all drink recipes

If you’re looking for a challenging and rewarding role in a growing hospitality group, we’d love to hear from you!
Apply today and be part of the One Duck Hospitality team!

One Duck Hospitality is dedicated to facilitating an accessible and inclusive recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We invite and encourage candidates with disabilities to apply for employment opportunities with us. Please be aware that accommodations during the recruitment process are readily available upon request.