Supervisor Hospitality Center in Coeur d'Alene, Idaho at Kootenai Health

Supervisor Hospitality Center

Make a Difference for Families When They Need It Most!

Kootenai Health is seeking a compassionate, service-focused leader to join our team as the Supervisor Hospitality Center. This is an exciting opportunity to oversee the daily operations of the Davidson Family Hospitality Center, a place that provides comfort, support, and a home-like environment for patients and their loved ones during challenging times.

As a working supervisor, you will balance hands-on operational responsibilities with team leadership, ensuring exceptional guest experiences, smooth day-to-day operations, and a welcoming atmosphere for every family we serve.

The ideal candidate will bring experience in hospitality, customer service, or administrative operations, along with proven leadership skills. Success in this role requires the ability to manage staff, resolve conflicts, foster a positive team culture, and make sound operational decisions in a dynamic environment. Strong organizational skills, a commitment to service excellence, and flexibility to work evenings, weekends, and holidays as needed are essential. If you are passionate about serving others, developing teams, and making a meaningful impact in your community, we invite you to apply.

What you will do!

• Supervise Hospitality Center staff, providing direction, coaching, and assisting the manager in performance evaluations
• Help remove barriers preventing staff from operating the Hospitality Center in a safe, high-quality, consistent manner
• Partner with leadership to develop and implement operational policies, workflows, and quality standards
• Oversee staff scheduling and manages conflicts, gaps, and adjustments to ensure adequate coverage
• Serve as the first point of contact for escalated staff or guest issues; manages resolution and communicates with leadership as needed
• Ensure a comfortable environment that encourages a safe, secure, home-like atmosphere for guests
• Lead staff in acknowledging the differences in values, cultures, beliefs, and demographics among guests and staff
• Monitor and supports accurate billing processes and ensures the integrity of revenue collection
• Track and reports monthly census, household inventory, budgeted expenses, and revenue
• Partner with leadership to assess and enhance operational processes for safety, efficiency, and guest satisfaction
• Attentive to the care of the facility, including cleanliness, décor, and landscaping
• Support volunteers in ensuring a strong, positive program with a helpful, sensitive, and encouraging attitude towards guests and the community
• Respond to guests, facility, and personnel emergencies; provides direct support or escalates appropriately
• Participate or leads staff meetings and ensures communication flow between front-line staff and leadership
• Adhere to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols

What you will bring!

• Associate’s degree required or 2 years related experience may be accepted in lieu of degree; Bachelor’s preferred
• Minimum 4 years’ customer service, administrative support, or hospitality experience required
• Minimum 1 year leadership experience
• Ability to manage staff, resolve conflicts, and foster a positive team culture
• Strong organizational skills and abilities in operational decision making
• Ability to navigate escalated situations with a positive attitude
• Proficient in Microsoft Office Suite and able to learn new digital tools quickly
• Flexibility to work evenings, weekends, and holidays as needed

Working Conditions

• Must be able to lift or move up to 35 lbs
• Must be able to maintain a standing and/or sitting position
• Must be able to stoop, crouch, or bend
• Must be able to reach arms above or below shoulder height
• Possible exposure to bloodborne pathogens

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.