Billing Coordinator in North Vancouver, British Columbia at SSA MARINE

SSA Marine Canada Ltd. is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

SSA Marine is seeking a Billing Coordinator to join our Lynnterm team. This full-time, permanent position is based out of our office in North Vancouver and reports to the Divisional Controller.

The Position

The Billing Coordinator is responsible for the accurate, timely, and complete billing of cargo handling, terminal, and related services. As the subject matter expert for cargo billing, this position ensures invoices are prepared in accordance with customer agreements, operational records, and company policies while supporting revenue accuracy, month-end close, and exceptional customer service. The Billing Coordinator collaborates closely with Operations, Business Development, and Finance to resolve billing discrepancies, improve billing processes, and maintain the integrity of billing data.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities

Prepare accurate and timely invoices for cargo handling, terminal, storage, and related services. Verify contract pricing, terms, and billing details with the Quoting Coordinator to ensure invoice accuracy. Review operational records and billing data to maintain billing accuracy, completeness, and revenue integrity.Maintain customer billing information and supporting documentation within company systems. Investigate and resolve billing discrepancies by collaborating with Operations, Business Development, customers, and other stakeholders. Support month-end billing activities and ensure accurate revenue reporting within established deadlines.Act as the primary contact for customer billing inquiries, providing professional support and invoice clarification. Drive continuous improvement by recommending process enhancements, maintaining billing procedures, and working cross-functionally to improve accuracy and efficiency.

Qualifications & Skills

The Billing Coordinator regularly partners with Operations, Business Development, Finance, and customers to resolve billing issues, validate information, and ensure accurate invoicing and revenue integrity. They serve as the organization's billing subject matter expert, providing customer support and driving continuous improvements to billing processes, while working in a hybrid environment that requires a high level of concentration, attention to detail, and the ability to manage multiple priorities and meet critical month-end deadlines.

The qualifications and skills to be successful in this position include:

Post-secondary education in Accounting, Business, Transportation, Logistics, or a related field is preferred.Experience with complex billing, revenue administration, and customer invoicing processes. Industry experience in marine terminals, stevedoring, transportation, warehousing, or logistics is an asset. Knowledge of cargo documentation, bills of lading, and manifests is considered an asset. Strong understanding of billing principles, revenue administration, invoice reconciliation, and billing systems. Advanced Microsoft Excel and Microsoft Office skills, with strong analytical and problem-solving abilities. Excellent communication and customer service skills, with the ability to build collaborative relationships across departments and with customers. Ability to interpret complex billing requirements, analyze discrepancies, exercise sound judgment, manage competing priorities, and maintain a high level of accuracy, confidentiality, and professionalism.

Benefits of Working with SSA Marine

A compensation package which includes extended health & dental benefits.Access to learning and professional development opportunities to support you and your career development.Wellness and Employee Assistance programs.Free parking.Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.

To Apply

If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.

As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself!

Please follow this link to complete the assessment: PI Assessment

To learn more about our operations and company culture, mission, and vision, please view our website at www.ssamarine.ca

At SSA Marine, we acknowledge that certain applicants may bring unique expertise and skills that warrant consideration for a salary beyond the specified range. In exceptional situations, we are open to discussing such cases.

SSA Marine is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.