Business Analyst in at PhoenixTeam

Overview

The Business Analyst translates business needs into clear, deliverable requirements that support Veterans and stakeholders. The role develops user stories and breaks down requirements into actionable functionality; analyzes data requirements, business rules, and end-to-end data flows from source to screen; and maintains documentation supporting new feature development. The analyst contributes to product design, specifications, and development, produces high-quality deliverables with guidance from a team lead, reviews solution options, and builds strong, collaborative relationships. Success requires 5 years of relevant experience with a bachelor’s degree (or equivalent experience), excellent written and verbal communication, strong attention to detail and problem-solving, the ability to shift priorities, leadership in ambiguous situations, and proficiency with the Microsoft Suite.

Key Functions

Develop an understanding of technology products to meet the customer's current and future needs and the benefits to stakeholders and Veterans. Develop user stories and break down requirements into deliverable functionality.

Analyze application/business domain data requirements and business rules, understanding the data flow from source to screen.

Maintain other documentation related to development of new features.

Responsible for contributing to the design, specifications, and development of products to meet the client needs.

Create high-quality client deliverables with regular supervision from team lead.

Prepare and review solution options with team lead to solve tough challenges.

Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.

Maintain positive relationships with the client.

Minimum Qualifications

Bachelor's degree and 5 years of relevant experience.

An additional 2 years of experience with an Associate's Degree.

An additional 4 years of experience with a high school diploma.

Experience with financial payments and transactions, financial management, mortgage servicing

Excellent verbal and written communications skills.

Strong attention to detail with proven analytical and problem-solving skills.

Can easily shift focus between high-priority tasks as required.

Demonstrates leadership in the face of ambiguity, rather than waiting for direction from above.

Navigates through challenges to consistently get things over the finish line.

Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications or Skills

Experience supporting the WebLGY application for the Department of Veterans Affairs.

Existing Public Trust clearance at the Department of Veterans Affairs or other federal agency.

In depth knowledge of the mortgage industry.

Experience implementing Salesforce and/or AWS solutions for the federal government or Department of Veterans Affairs specifically.

Experience using JIRA and Confluence.

Position Details

Employment type: Full-Time, W2

Location: 100% Remote (US-based)

Hours: 40 hours/week with availability during core business hours of 8am-5pm ET

Start date: ASAP

Eligibility: Must be eligible to obtain a Public Trust clearance

Physical Requirements

This position is primarily performed in a standard office environment. The employee is regularly required to sit for extended periods while using a computer, keyboard, and mouse or other pointing device. The employee must be able to communicate effectively both verbally and in writing, including participating in meetings, phone calls, and virtual conferences. Specific vision abilities required include close vision for reading documents and viewing computer screens for extended periods. The employee may occasionally need to stand, walk, bend, or reach to access files, office equipment, or supplies. Occasional lifting of up to 15–20 pounds (such as laptops, monitors, or boxes of materials) may be required. The role may involve occasional travel to client sites, which could include navigating varied environments and, at times, standing or walking for longer periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Mental/Cognitive Requirements

This role requires the ability to concentrate and maintain focus for extended periods, often while managing multiple tasks, projects, or client priorities simultaneously. The employee must be able to analyze complex information, exercise sound judgment, and solve problems independently as well as collaboratively. Strong written and verbal communication skills are essential, including the ability to clearly convey technical or complex concepts to varied audiences (clients, colleagues, and stakeholders). The position requires attention to detail, particularly when reviewing documentation, code, data, or deliverables for accuracy. The employee must be able to adapt to shifting priorities, work under deadline pressure, and respond effectively to unexpected issues or changes in scope. Comfort with continuous learning is important, as the role may require quickly understanding new tools, systems, or client environments. The ability to work effectively both independently and as part of a team, including receiving and incorporating feedback, is also required.

Equal Opportunity Employer including Disability/Vets