Logistics Support Manager in Calgary, Alberta at ARCFIELD CANADA CORP

Logistics Support Manager

Calgary, AB

Position Summary

The Logistics Support Manager is responsible for the overall management of Arcfield Canada’s Calgary warehouse and associated logistics operations. The position oversees warehousing, inventory control, shipping and receiving, transportation, and material handling activities to ensure the safe, accurate, and timely movement of materials in support of program and customer requirements.

The Logistics Support Manager leads warehouse and logistics personnel and works closely with Program Management, Supply Chain, Quality, Engineering, and other stakeholders to ensure material requirements are effectively coordinated and operational commitments are achieved. The position is accountable for inventory integrity, warehouse performance, regulatory and contractual compliance, and continuous improvement of logistics processes.

Key Responsibilities

Warehouse & Logistics Operations

• Manage day-to-day warehouse operations, including receiving, storage, inventory control, picking, packing, shipping, and material movement.
• Ensure materials are appropriately received, identified, stored, handled, and distributed in accordance with established requirements.
• Oversee shipping and transportation activities, including domestic and international shipments, carrier coordination, and priority deliveries.
• Coordinate material movements and logistics activities in support of program schedules, operational priorities, and customer requirements.
• Ensure appropriate controls are maintained for high-value, sensitive, controlled, or specialized materials.
• Monitor warehouse capacity, equipment, supplies, and other operational requirements to maintain effective operations.

Inventory Management & Program Support

• Maintain effective inventory controls to support inventory accuracy, traceability, and accountability.
• Oversee inventory counts, reconciliations, discrepancy resolution, and inventory adjustment processes.
• Ensure material transactions and supporting documentation are accurately maintained within applicable ERP and inventory management systems.
• Coordinate with Program Management, Supply Chain, Quality, and other functions to support material availability and program requirements.
• Support repair and return activities, deployment requirements, material forecasting, and other program logistics activities as required.
• Identify and resolve material or logistics issues that could affect program delivery.

Compliance & Quality

• Ensure warehouse and logistics activities comply with company procedures, contractual requirements, security requirements, and applicable regulations.
• Maintain compliance with requirements related to Controlled Goods, Transportation of Dangerous Goods (TDG), and other applicable material-handling requirements.
• Ensure warehouse activities are performed in accordance with applicable quality requirements and established procedures.
• Support internal, customer, and external audits and coordinate corrective actions related to warehouse and logistics activities.
• Promote a safe, organized, and compliant warehouse environment.

Team Leadership

• Lead, coach, and develop warehouse and logistics personnel and establish clear performance expectations and accountability.
• Plan and assign work to ensure appropriate coverage and effective use of resources.
• Conduct performance reviews and support recruitment, onboarding, training, and development of team members.
• Ensure employees receive appropriate training on warehouse processes, systems, safety, and regulatory requirements.
• Promote a culture of safety, accountability, collaboration, and continuous improvement.

Performance & Continuous Improvement

• Monitor warehouse and logistics performance using appropriate operational metrics and reporting.
• Identify opportunities to improve inventory accuracy, workflow, material handling, shipping performance, and overall warehouse efficiency.
• Develop and maintain warehouse procedures, processes, and work instructions.
• Investigate operational issues and implement corrective or preventive actions as required.
• Provide logistics status, risks, resource requirements, and operational updates to leadership and program stakeholders.

Required Qualifications

• Post-secondary diploma or certificate in Logistics, Supply Chain Management, Business Administration, or a related discipline, or an equivalent combination of education and relevant experience.
• Minimum five (5) years of progressive experience in warehousing, inventory management, logistics, or supply chain operations.
• Demonstrated experience leading warehouse, logistics, or inventory personnel.
• Strong knowledge of warehouse operations, inventory control, shipping/receiving, and material handling processes.
• Experience working with ERP, inventory management, or warehouse management systems such as DRMIS, SAP, or comparable systems.
• Strong organizational and problem-solving skills with the ability to manage competing operational priorities.
• Strong leadership and interpersonal skills with the ability to develop and motivate employees.
• Strong attention to detail and commitment to inventory accuracy and operational compliance.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to obtain and maintain the required Government of Canada security clearance.

Preferred Qualifications

• Experience supporting Department of National Defence (DND), Canadian Armed Forces (CAF), aerospace, or defence logistics operations.
• Experience with DRMIS or other military supply and inventory management systems.
• Knowledge of ISO 9001 and/or AS9100 quality management requirements.
• Knowledge of Controlled Goods and Transportation of Dangerous Goods (TDG) requirements.
• Experience managing high-value, controlled, or aerospace materials.
• Experience supporting internal, customer, or regulatory audits.
• Supply Chain Management or logistics-related professional designation or certification considered an asset.