Admissions & Marketing Manager in Coeur d' Alene, Idaho at Coeur D'Alene of Cascadia

Are you a dynamic and driven professional with a passion for healthcare and marketing? Coeur D' Alene of Cascadia is seeking an Admissions & Marketing Manager to join our team and help us grow our census and quality mix. If you thrive in a fast-paced environment and have a knack for building relationships, this is the perfect opportunity for you!

Key Responsibilities:

• Market Development: Build and maintain relationships within the healthcare industry to promote our facility.
• Inquiry Management: Respond promptly to inquiries from hospital discharge planners, families, and other referral sources.
• Sales Calls: Conduct external sales calls to medical community contacts, legal and financial professionals, and other community contacts.
• Customer Service: Model exemplary customer service and train facility staff on customer satisfaction principles.
• Admissions Process: Manage the admission process, ensuring room readiness and smooth transitions for new residents.
• Community Education: Develop and implement special events and presentations to establish our center as the expert on skilled nursing and rehabilitation care.

Essential Functions:

• Foster relationships with healthcare system discharge planners and request referrals.
• Communicate weekly with the CEO and department heads to resolve admission issues.
• Conduct tours for prospective customers and ensure room readiness for new residents.
• Lead the bed management process and make recommendations regarding admission decisions.
• Monitor and evaluate customer satisfaction and develop action plans to improve service delivery.

Qualifications:

• Expert ability to make sales calls and develop business relationships.
• Proficient in Windows Office programs (Word, Excel, PowerPoint).
• Working knowledge of healthcare reimbursement programs (Medicare and Medicaid).
• Excellent organizational skills and ability to prioritize multiple tasks.
• Strong communication skills, both orally and in writing.
• Ability to work independently and maintain regular attendance.

Why Join Us?

• Be part of a team that values your expertise and contributions.
• Opportunity to make a meaningful impact on the lives of our residents.
• Competitive salary and benefits package.
• Supportive work environment with opportunities for professional growth.

Note: All employees of Coeur D' Alene of Cascadia are required to submit and be cleared to work in the facility per each state’s specific background check requirements prior to contact with patients/residents.

Education:

• Associate’s or Bachelor’s degree in an appropriate field preferred.
• Two years of equivalent experience in a sales/marketing position or Admissions Coordinator position will be considered in lieu of a degree.

Licenses/Certification:

• Valid driver’s license.

Experience:

• Six months experience in a long-term care environment preferred.
• 3-4 years of experience in a sales/marketing position, or with a heavy emphasis on customer service. A background in community involvement is preferred.