Senior Systems Support Engineer in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Support Engineer based in Brazil.
This role offers the opportunity to support and enhance complex application environments while driving operational excellence through modern engineering practices.
You will play a key role in improving system reliability, availability, and performance for impactful technology solutions.
The position combines incident management, DevOps expertise, software delivery, and troubleshooting to solve challenging technical problems.
You will collaborate with engineering teams, clients, and stakeholders to deliver stable, scalable, and innovative solutions.
As a senior contributor, you will influence technical practices, mentor peers, and promote continuous improvement across teams.
This is an ideal opportunity for an experienced engineer who enjoys solving complex problems and working with evolving technologies.
The Senior Systems Support Engineer will be responsible for ensuring the stability, reliability, and continuous improvement of critical application systems. You will combine technical expertise, operational discipline, and collaborative leadership to support high-quality software delivery and customer outcomes.
- Manage incident response processes, application monitoring, and operational reporting to identify issues, implement corrective actions, and improve system performance.
- Analyze complex application architectures to troubleshoot business-critical issues and identify effective solutions.
- Apply DevOps practices, continuous delivery principles, and engineering best practices to improve system reliability and delivery efficiency.
- Monitor applications using logging, metrics, and observability tools to detect issues, understand root causes, and prevent future incidents.
- Support software deployments and operations using modern DevOps tools, automation practices, and cloud technologies.
- Collaborate with cross-functional teams to deliver high-quality enhancements, bug fixes, and customer-focused solutions.
- Promote technical excellence by improving coding standards, operational processes, and engineering practices.
- Mentor junior team members by sharing technical knowledge, providing guidance, and supporting professional growth.
- Apply modern technology approaches and industry best practices to solve complex client challenges.
The ideal candidate is a technically skilled and collaborative engineer with strong experience supporting large-scale applications and distributed systems. You should be comfortable working in dynamic environments, communicating with global stakeholders, and driving operational improvements.
- Advanced English proficiency, with confidence participating in discussions, leading meetings, and collaborating with English-speaking teams and clients.
- 4+ years of experience designing, developing, supporting, and troubleshooting backend systems and enterprise applications.
- Strong programming experience with technologies such as Java, Spring Boot, React, Python, or PowerShell.
- Experience working with cloud platforms including AWS, Azure, or Google Cloud Platform.
- Strong understanding of software architectures, including monolithic, layered, microservices, and serverless architectures.
- Experience with managed services, incident management, troubleshooting, SQL, Kafka, and observability practices.
- Knowledge of relational and non-relational databases such as MS SQL, MySQL, or PostgreSQL.
- Hands-on experience with containerization technologies such as Docker and CI/CD tools including Jenkins or Azure Pipelines.
- Familiarity with monitoring and reporting tools such as Datadog, Prometheus, or Grafana.
- Ability to deliver secure, reliable, and well-tested software improvements.
- Experience working with Agile methodologies such as Scrum or Kanban.
- Strong communication skills, technical leadership abilities, and the capacity to mentor less experienced engineers.
- Ability to adapt to ambiguity, advocate for technical excellence, and participate in rotating on-call support when required.
- Competitive compensation package based on experience and skills.
- Remote work opportunity based in Brazil.
- Access to career development resources, learning programs, and professional growth opportunities.
- Supportive culture focused on collaboration, knowledge sharing, and continuous improvement.
- Opportunity to work on complex technology projects with experienced engineering teams.
- Exposure to modern cloud, DevOps, and software engineering practices.
- Inclusive environment that values diverse perspectives and encourages innovation.
- Opportunities to contribute to the broader technology community through knowledge sharing and professional initiatives.