Patient Access Rep CHB in Bremen, Indiana at Beacon Health System

Patient Access Rep Reports to the Director of Patient Registration, Therapy Director and Medical Office Director, is responsible for registering all patient types and scheduling therapy and clinic appointments. Other duties include but not are limited to directing patients and visitors to the correct location, answering telephone, taking point of service payments and pre-certification services.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Patient Registration & Access

• Register all patient types accurately and efficiently, ensuring required forms and documentation are completed and distributed appropriately.
• Maintain and update patient demographic, insurance, and guarantor information in the Electronic Medical Record (EMR).
• Attend patient appointments in the EMR upon arrival and direct patients to the appropriate department or service area.

Scheduling & Communication

• Answer incoming telephone calls professionally and provide assistance for hospital, medical office, and therapy services as needed.
• Communicate appointment schedules and changes to physician offices and other departments as required.
• Serve as a resource for patients and visitors, providing clear directions and general information.

Financial & Insurance Responsibilities

• Collect point-of-service (POS) payments accurately and issue receipts in accordance with hospital policy.
• Verify insurance coverage, eligibility, and benefits prior to service when applicable.
• Assist with pre-authorization, pre-certification, and medical necessity verification to support appropriate reimbursement and compliance.

Documentation & Records

• Request updated physician orders, diagnostic reports (e.g., X-ray, MRI), and supporting documentation as needed.
• Maintain confidentiality and accuracy of all patient information in compliance with hospital policy and regulatory requirements.

Emergency Department (ED) Registration Responsibilities

• Perform accurate and timely registration for patients presenting to the Emergency Department, supporting safe, efficient, and compliant emergency care.
• Conduct bedside or centralized ED registration as appropriate, balancing speed, accuracy, and patient safety.
• Obtain and verify patient demographics, insurance information, and guarantor details in the Electronic Medical Record (EMR) in accordance with EMTALA and hospital policy.
• Complete required consent forms and registration documentation while minimizing impact to clinical care.
• Collect point-of-service (POS) payments when appropriate and permitted, following established ED workflows and sensitivity guidelines.
• Communicate effectively with ED clinical staff to ensure registration activities do not delay treatment.
• Demonstrate calm, compassionate, and professional customer service when interacting with patients and families experiencing high stress, trauma, or emotional distress.
• Maintain privacy, confidentiality, and dignity for all ED patients, including those with behavioral health, trauma, or sensitive conditions.
• Assist with follow?up registration, account completion, or insurance resolution for ED patients as needed after initial stabilization.

Safety, Compliance & Quality

• Page emergency codes and drills when required and understand associated responsibilities.
• Respond to security alarms and notify appropriate departments following established protocols.
• Participate in quality assurance monitoring and provide documentation as assigned.
• Comply with all Corporate Compliance, Privacy, and Security policies, including HIPAA requirements.

Department & Organizational Support

• Assist coworkers as needed and perform general office duties as assigned by the supervisor.
• Prepare and distribute departmental calendars and schedules as assigned.

• Complete additional job-related duties and projects to support departmental effectiveness.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Working Conditions

• Works in an office/lobby environment. This position is subject to inside environmental conditions. Since there is limited exposure to patients, there is always the risk of Blood Borne Pathogens. (i.e., Hepatitis, HIV). Also may work in patient care areas with possible exposure to biohazards.
• Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department.
• Must be effective in a quality-focused, multi-priority environment.

Physical Demands

• Requires the physical ability and stamina (i.e., to push patients in wheelchairs to designated destination), bending and stooping to perform the essential functions of the position.