Lead Access Associate (Full-Time Days) UMMC Emergency Department in BATAVIA, New York at Rochester Regional Health

SUMMARY

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

STATUS: Full-Time - Days

LOCATION: United Memorial Medical Center - North Street Campus

DEPARTMENT: Emergency Room

SCHEDULE: Monday-Friday 7:00 am to 3:00 pm, with rotation for every other weekend.

ATTRIBUTES

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills
• Bilingual preferred

RESPONSIBILITIES

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $20.25 - $23.25

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.