Concierge in Lewisburg, Pennsylvania at Lewisburg Opco LLC

PRIMARY DUTY
Serve as the welcoming first point of contact for residents, families, visitors, and callers; provide courteous front-desk support and assist with the day-to-day resident and guest experience.

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Welcomes residents, families, guests, and vendors upon arrival; provides courteous assistance and directs visitors to the appropriate area or department
• Answers and routes incoming telephone calls; responds to general inquiries, takes accurate messages, and promptly relays information to appropriate staff
• Assists residents and families with routine questions, requests, and concerns; refers clinical, care-related, or sensitive matters to the appropriate department
• Maintains visitor sign-in and sign-out procedures and assists with visitor access in accordance with facility policies
• Provides general information about facility services, activities, visiting procedures, and community resources within the scope of the role
• Supports new residents and their families during arrival and orientation by providing a warm welcome and connecting them with appropriate staff
• Assists with coordinating nonclinical resident requests, messages, deliveries, appointments, and transportation communications as directed
• Receives, sorts, and distributes mail, packages, and deliveries in accordance with facility procedures
• Maintains a clean, organized, and professional lobby, reception desk, and common guest areas; notifies appropriate staff of maintenance or safety concerns
• Assists with activity announcements, community events, and hospitality initiatives as directed
• Maintains accurate reception logs and completes routine clerical tasks and reports as requested by management
• Protects resident privacy and confidential information; follows facility policies and applicable health care and safety standards
• Promptly reports emergencies, unusual situations, resident concerns, or safety hazards to the appropriate staff or Executive Director
• Attends in-services, training, and other required meetings
• Performs other duties and tasks as assigned, including general reception and administrative support

EDUCATION and EXPERIENCE: An equivalent combination of education, training and experience will be considered.
• High school diploma or equivalent preferred; a minimum of one (1) year of customer service, hospitality, or reception experience preferred; or an equivalent combination of education and experience.

SUPERVISORY REQUIREMENTS of this position are generally as follows:
• This position has no regular supervisory responsibilities
• May assist with orienting or supporting front-desk coverage as directed, without responsibility for employee supervision

KNOWLEDGE, SKILLS and ABILITIES which may be representative, but not all inclusive, of those commonly associated with this position. To perform the job successfully, an individual should demonstrate the following:
• Language Ability - Reads and interprets facility policies, safety rules, visitor procedures, and written instructions. Ability to prepare clear messages, basic records, and routine correspondence.
o Written Communication - Writes clearly and informatively; able to read and interpret written information
o Verbal Communication - Talks to others to convey information effectively
o English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service - Demonstrates a welcoming, service-oriented approach; responds promptly and courteously to residents, families, and visitors while maintaining professional boundaries
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Organizational Support – Follows policies and procedures; prioritizes requests; maintains accurate logs and completes assigned tasks correctly and on time
• Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability – Completes tasks on time or notifies appropriate person with an alternate plan
• Professionalism – Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions
COMPUTER SKILLS/EQUIPMENT USED TO PERFORM THE JOB which may be representative but not all inclusive of those commonly associated with this position.
• Desktop computers, scanners, copiers, and basic office equipment
• MS Office (Word, Excel, Outlook) and facility-approved visitor or communication systems
• Multi-line telephone systems and voicemail

WORK ENVIRONMENT: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
• The employee may be exposed to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals
• The noise level in the work environment is usually moderate
• The employee is occasionally required to wear protective clothing

PHYSICAL ABILITIES commonly associated with the performance of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to talk, hear, sit, stand, and interact with residents and visitors
• The employee is occasionally required to walk, stoop, kneel or crouch, use hands to handle or feel objects, and reach with hands and arms
• The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color discrimination, peripheral vision, depth perception, and the ability to adjust focus