Sr Manager, CustomerInvtnCtr in Boca Raton, Florida at Canon U.S.A., Inc.

Sr Manager, CustomerInvtnCtr

US-FL-Boca Raton

Job ID: 34641
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
Boca Raton/Ft. Lauderdale, FL

About the Role

Collaborates closely with Marketing and Service teams to develop strategic product planning initiatives. Serves as a hands-on manager and mentor, driving the development of staff and processes within Marketing and related teams. Leads a team of professionals to enhance equipment capabilities, supporting the sales organization by expanding paper options, optimizing sample output quality, and resolving substrate issues that affect equipment serviceability. Manages all Media Lab personnel and operations, including media analysis and availability coordination with paper mills and suppliers. Oversees the triage of media-related service escalations, working in partnership with Marketing and upstream factories to align processes, publish qualified materials, and address customer concerns effectively.

This role requires you to live within a reasonable commuting distance to Boca Raton, Fl so that you can adequately execute your job responsibilities.

Your Impact

Lead all aspects of the Customer Experience Center (CIC), including meeting/demo preparation and post-mortem analysis. Manage a diverse team: product experts, press operators, customer service reps, and finishing experts. Coordinate with CIC staff and field teams to fulfill print sample requests and ensure adherence to process standards. Support customer events (PPS, LFS, ESS) and represent senior management as a presenter and liaison with vendors/speakers. Oversee executive involvement in customer visits: confirm attendance, prepare briefing documents, and align meeting goals. Develop and implement standardized Executive Briefing Documents for internal distribution ahead of visits. Maintain CICs look and feel to ensure cohesive, application-focused representation in partnership with Product and Segment Marketing Managers. Respond to ad hoc trade show and field requests outside regular visit programs. Manage equipment and expenses, maintaining spend below 100% of budget. Partner with internal teams to support Boca-hosted events including sales training and press tours. Conduct staff performance reviews, support development plans, and drive training initiatives. Deliver persuasive presentations to influence customer decision-making. Delegate effectively, build consensus, and manage multiple cross-functional projects with diverse priorities. Drive a culture of continuous improvement; lead initiatives improving cross-functional systems and workflows. Oversee all Media Lab operations, including media evaluation processes and coordination with factory stakeholders. Publish evaluated media aligned with Category Marketing guidance. Lead technical teams of media experts (chemists, paper specialists, post-coating specialists) for improvement and escalation handling. Coordinate fulfillment of media analysis requests and establish clear procedural expectations across business units.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience and management of 2 or more regular full-time employees. Bachelors degree required and minimum 9 years print industry experience. Executive presence and presentation skill level. Must be 100% comfortable with public speaking. Demonstrated ability to organize and plan projects. Excellent analytical, problem solving and communication skills. Ability to achieve customer satisfaction & loyalty. Must be able to work well in cross-functional teams and building cross-functional consensus. Effective negotiation skills (agencies and vendors). Ability to provide input into and accomplish current and future goals. Requires up to 25% travel (valid driver's license and acceptable driving records necessary).

We are providing the anticipated base salary range for this role: $117,790-176,390.00 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA
Posting Tags

#li-rb1 #pm19