Retail Operations Coordinator in New York, New York at La Ligne

Retail Operations Coordinator

At La Ligne (http://www.lalignenyc.com), we believe in the universal appeal of the stripe—always classic, forever chic. With a nod to its iconic roots, we created La Ligne to give women a few new (and unexpected) ways to wear it. La Ligne offers versatile clothing collections inspired by the line with endless styling options. Classic designs crafted in quality materials with staying power sold directly to customers through our website, retail stores, and wholesale partners.

We’re inspired by all kinds of self-expression. We design everyday necessities and the occasional splurge—the kind of clothing we would want to wear. We prize functionality, but we also want you to have fun while you’re at it. In other words, if you can’t eat, dance, and drink in it, we won’t make it. And while some clothes stay and some go, we want to be the ones that stay awhile.

At La Ligne, we:

• admire hard-working people
• value honesty and positive energy
• love all forms of self-expression
• encourage a healthy work-life balance
• respect teamwork and collaboration

Responsibilities:

• Oversee and manage the retail fulfillment channel, partnering with customer service teams to support fulfillment adjustments and operational needs
• Conduct store visits to assess operations, support teams and events, and uphold brand standards across all locations
• Assist in all aspects of new store openings, including coordination, setup, and cross-functional execution
• Partner with the Retail Operations Manager to manage and resolve store maintenance requests in a timely manner
• Facilitate clear and consistent communication across all retail locations, including updates to policies and procedures to ensure operational alignment and compliance
• Develop and maintain training and communication materials, including decks focused on visual merchandising and product knowledge, and prepare reporting and analysis for biweekly business reviews
• Monitor and manage branded store supplies and process damaged goods in alignment with company protocols, ensuring adequate inventory levels, and assist in timely replenishment
• Serve as the point of contact for POS systems and oversee store technology inventory, including troubleshooting, issue resolution, escalation, repairs, and replacements
• Coordinate with brand partners on retail activations and trunk shows, ensuring seamless execution
• Support the tracking and maintenance of retail expenses through Emburse
• Plan and lead training seminars for retail stores throughout the year, covering topics such as operational best practices, new initiatives, and brand standards to strengthen store team performance
• Build and present decks that highlight key business opportunities and challenges, drawing on store-level insights and performance trends to inform strategy and support decision-making across the field

Requirements & Qualifications:

• Bachelor's Degree preferred, or equivalent experience
• 2+ years of experience in retail, customer service, or operations support
• Strong written and verbal communication skills, with the ability to interact across all levels of the organization and deliver excellent customer service
• Excellent time management and organizational skills, with a sense of urgency and the ability to work independently, prioritize competing demands, and apply critical thinking to resolve issues
• Familiarity with retail KPIs and operational programs, strong proficiency in Excel, and a willingness to learn new systems (POS, expense management, etc.).

Salary Range: $60-70k (based on experience and qualifications)