FOH Lead in Bryn Mawr, Pennsylvania at The Buttery

Overview

The FOH Lead is the store manager’s right hand and plays a key role in setting the tone for hospitality and daily operations. This role combines hands-on service with leadership responsibilities, supporting opening/closing procedures, assisting with training, maintaining product quality, and ensuring smooth flow during busy periods. The FOH Lead helps build a strong, positive team culture and ensures every guest interaction reflects The Buttery’s warmth, quality, and attention to detail.

Leadership & Operations

• Support the managers in overseeing daily operations and serve as Shift Supervisor as needed.
• Lead the FOH team during service, ensuring accuracy, efficiency, and exceptional hospitality.
• Assist with onboarding and training new team members, reinforcing service and product standards.
• Support the managers in upholding brand standards across the store and with personnel.
• Maintain cleanliness, organization, and readiness at all times.

Customer Service & Experience

• Deliver warm, knowledgeable service while ensuring a smooth, efficient guest experience.
• Address guest concerns promptly and professionally.
• Maintain full product knowledge to support strong customer communication.

Operational Support

• Assist with retail inventory management, stock rotation, and supply ordering.
• Support accuracy in cash handling, POS operations, and daily sales procedures.
• Uphold food safety practices and maintain a clean, safe environment for guests and staff.

Qualifications

• 1–2 years of hospitality or cafe experience, with leadership or shift-lead experience preferred.
• Strong communication and customer service skills.
• Ability to lead by example with warmth, professionalism, and a focus on quality.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability and willingness to support both service and operational tasks as needed.
• Passion for hospitality, with a love for food, beverage, and creating excellent guest experiences.
• Team-oriented, self-motivated, and committed to a supportive, growth-minded workplace.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Medical/Vision/Dental Insurance, Food/Beverage Discounts and more!

About Us

We believe in more than just serving exceptional food and drink- we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.