Customer Service Representative in Akron, Ohio at Ohio Gasket & Shim

Customer Service Representative - OGS Stamping Division : Competitive Pay Based on Experience

Benefits: Medical, 401k Match, Vacation, Personal days, Life & Disability Insurance

OGS Industries : Our Company

OGS Industries, www.ogsindustries.com, is a diversified metal component manufacturing company providing stamping, machining, and fabrication services to its customers in Aerospace, Transportation, Industrial, Firearms, and Military markets. Based in Akron, Ohio, OGS Industries has 3 facilities with over 100 employees. We provide excellent health benefits, a flexible working schedule, and all the tools and resources you need to be a successful part of our team.

Position:

We are seeking an experienced and highly motivated Customer Service Representative at our OGS Stamping division to join our team.

Please consider joining our team and help us grow!

Responsibilities

• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures
• Responsible for maintaining quote log and processing RFQ's through the quoting process
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the sales team to meet and exceed customer's service expectations Collaborate with internal departments to ensure on-time delivery

Skills Requirements

• Microsoft Office
• Must have good organizational, people, time management and communication skills Ability to multitask
• Ability to "read" customers
• Willingness to learn and gain knowledge of Company Capabilities
• The candidate must have patience, a calming presence, use positive language, and be able to handle unpredictable situations

Education and Experience Required

• Knowledge of Manufacturing
• College degree preferred but not necessary or 5 years' experience in customer service

Please note that this is a 1st Shift position. Normal working hours for this position are Monday - Thursday 7:00am - 5:00pm; Friday 7:00am - 11:00am (schedule is subject to change, based upon production requirements)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.