Implementation Specialist in Remote, New Jersey at WorkWave

Ever wonder how the essential service teams keeping our communities clean, safe, and running smoothly get things done? They rely on WorkWave.

As an Associate Implementation Specialist, you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.

• Learn & Grow: Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.
• Guide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.
• Apply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
• Deliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.
• Organize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
• Maintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
• Provide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
• Collaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.
• Leverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.
• Contribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.

• Experience: 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
• Technical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
• AI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.
• Communication Skills: Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.
• Organization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
• Problem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
• Teamwork & Soft Skills: High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
• Travel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.
  
  

Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.