Care Logistics Manager in Phoenix, Arizona at Redirect Health Inc

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiumsNo deductiblesNo surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People – We are always helpful, friendly, and humanOwn It to Completion – If we take something on, we see it throughAlways Improve & Adapt – We learn quickly and adjust without egoStart with “Yes, We Can Help You” – We lead with solutionsSucceed as a Team – We win through trust and collaborationDetest Waste & Unnecessary Complexity – We simplify to focus on what mattersAbout This Role

The Care Logistics Manager leads, supports, and develops the team responsible for helping members navigate referrals, specialist care, authorizations, provider coordination, and follow-through on care needs.

This role is critical to creating a member experience that feels organized, supported, and easy to navigate. The Care Logistics Manager helps ensure referral work is completed accurately, timely, consistently, and with strong communication across members, providers, facilities, clients, and internal teams.

In this role, you will:

Lead and develop a team of Referral Coordinatorsand Medical Assistants, providing real-time support, coaching, accountability, and guidanceHelp ensure referrals are handled accurately, efficiently, and in alignment with member benefits and operational expectationsPartner closely with Care Logistics, Providers, the Contact Center, Claims, Client Success, and other teams to support coordinated careIdentify process gaps, remove friction, and improve workflows that impact referral completion, cost, member satisfaction, and provider experienceDirectly impact the member experience by helping members get connected to the right care, at the right place, with the right support

This is a hands-on role for someone who:

Enjoys developing people and helping teams stay organized, confident, and effectiveThrives in a fast-paced, evolving, and highly collaborative healthcare environmentIs comfortable balancing day-to-day team leadership with process improvement and problem-solvingUnderstands the importance of accuracy, follow-through, and clear communicationTakes ownership and follows work through to completionWants their work to make a meaningful impact on both team performance and member careWhat You’ll Do

In this role, you will:

Lead and develop Referral Coordinators and Medical Assistants through hiring, training, coaching, performance management, and ongoing supportSupport referral operations by helping ensure work is completed timely, accurately, and consistentlyCoordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experienceMonitor referral queues, aging work, and team output to ensure service expectations are metSupport complex or sensitive referral cases that require leadership review, cross-functional coordination, or additional problem-solvingPartner with internal teams to clarify member needs, resolve barriers, and improve the handoff between departmentsHelp improve consistency in referral coordination, documentation, outreach, and follow-up practicesStandardize workflows, SOPs, training materials, and quality expectations to improve scalability and reliabilityUse data and trends to identify opportunities related to referral turnaround time, completion rates, rework, member friction, provider/facility issues, and team performanceCoach the team on effective communication with members, providers, facilities, and internal partnersHelp ensure members feel heard, understood, supported, and confident throughout the referral processCollaborate with Claims, Care Logistics, Medical Teams, Customer Success, the Contact Center, and other cross-functional teamsPromote a culture of accountability, continuous improvement, teamwork, and member-first service

A strong performer in this role is known for:

Leading with empathy while holding high standardsCreating clarity in complex or ambiguous situationsHelping team members grow in confidence, consistency, and ownershipSimplifying processes and removing unnecessary frictionUsing data to understand performance and improve outcomesStaying calm and solutions-oriented when issues are urgent, sensitive, or complicatedBuilding trust across teams through follow-through, communication, and collaborationHow Success Is Measured

Success in this role is measured by:

Team performance, engagement, accountability, and developmentReferral completion timeliness, quality, and consistencyEffective management of escalations and complex referral casesClear, consistent documentation and communication practicesImproved member experience throughout the referral processContinued improvement in workflows, SOPs, reporting, and operational effectivenessWhat We’re Looking For

We’re looking for someone who:

Certified or Registered Medical Assistant (CMA/RMA) requiredHas 3+ years of experience in a medical settingHas 3+ years of leadership, supervisory, or team lead experienceHas experience in healthcare operations, referrals, care coordination, authorizations, provider relations, claims, medical office operations, or a related healthcare settingUnderstands the importance of timely and accurate referral coordinationHas proven ability to coach, develop, and lead teamsCommunicates clearly and professionally with team members, members, providers, facilities, and internal partnersIs comfortable working through complex cases, escalations, and competing prioritiesUses sound judgment and takes ownership of outcomesCan identify workflow gaps and help implement scalable improvementsHas a people-first mindset and a passion for helping othersIs based in the Phoenix, AZ area or able to reliably commute to an in-person work environment

Preferred experience:

Experience managing or supporting a referrals, authorizations, care coordination, provider coordination, claims, or healthcare contact center teamFamiliarity with eClinicalWorks, CRM systems, phone/text platforms, ticketing systems, or other healthcare operations toolsExperience using reporting, dashboards, or operational metrics to manage team performanceExperience creating or improving SOPs, workflows, training materials, or quality standardsWhy Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll EarnSalary range: $75,000 - $90,000 per yearFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

The pay range for this role is:

75,000.00 - 90,000.00 USD per year (Phoenix)