Manager, Inside Sales & Revenue Operations in Tampa, Florida at DGR Systems

Help Us Change the Way People Use Technology

At DGR Systems, we’re about connecting companies to the right solutions and enabling them to gain the most value from their investments. We go to great lengths to hire great people because, at our core, our clients deserve to have each person working on their project bring qualified expertise, a can-do attitude, and experience-based strategic insights to the table. They need to trust their IT consulting firm as a partner who is there to help accelerate their success and not pass them off to a junior team after the contract has been signed. Want to join us?

THE ROLE

DGR Systems designs, builds, and delivers technology for organizations that depend on it working. We are an IT solutions provider and systems integrator headquartered in Tampa, and we are growing.

This role owns the span between a client deciding to buy and DGR invoicing them. Four functions sit inside that span - Inside Sales, Order Management, Partner Operations, and Sales Operations - and you will lead all four.

That is a deliberate design. In most companies these functions report separately, and the handoffs between them belong to nobody in particular. Here they are one workflow.

WHY CHANNEL OPERATIONS IS ITS OWN DISCIPLINE

If you are coming from a direct-sales business, some of this will be new, and we would rather set the expectation now.

Deal registration has windows. Special pricing expires. Rebate and incentive claims carry submission deadlines, and program tiers have thresholds you either clear or you do not. A quote is not finished until configuration, pricing, and availability all agree; and a vendor’s answer on any of the three can change between Tuesday and Thursday.

Handled well, this is one of the things that separates a well-run partner from an average one. We treat it as a discipline rather than as administration, and we are looking for someone who does the same.

WHAT YOU’LL OWN

Inside Sales

Leadership of our Inside Sales Representative teamQuote creation, configuration, and accuracyDeal registration at the point of quote, before the opportunity is exposedCoaching, development, and performance against a published standard

Order Management

Sales orders created and verified against what was quotedPurchase order placement to distribution and OEMsOrder status, expediting, backorders, partial shipments, and substitution decisionsSpecial and bid pricing application, and tracking of expiryReturns and RMA coordination, and the handoff into billing

Partner Operations

Deal registration maintenance and renewalOEM and distributor program administration and complianceCertifications, competencies, and specialization trackingRebate, incentive, and MDF claim preparation and submissionProgram tier monitoring, with early warning where a threshold is in reach or at risk

Sales Operations

CRM administration, configuration, and data qualityQuoting and configuration toolingPipeline hygiene, sales reporting, dashboards, and forecast mechanicsSystems and process onboarding for new sales hires

WHAT WE’RE LOOKING FOR

You’ll Need

Experience running order management or sales operations in a business that resells products through distribution; where purchase orders, lead times, substitutions, and vendor programs are part of the weekExperience managing a team - coaching against a standard, and performance conversationsDetail discipline that holds up under volume, and comfort working to external deadlines that will not moveSystems fluency across CRM, quoting or configuration tooling, and vendor portals - enough to administer, not only to useThe willingness to hold a salesperson to a standard while working alongside them every day

It Will Help If You Have

Come from a VAR, MSP, distributor, or another channel businessAdministered OEM programsSubmitted rebate, incentive, or MDF claims and know what it costs to miss oneAdministered a CRM rather than only worked inside oneBuilt reporting that people actually used

We’ll Teach You

Our specific partner programs and how their mechanics workOur systems, tooling, and configurationThe IT product and services landscape, if you are coming from another industry

WHO THIS ISN’T FOR

We would rather be direct than waste your time.

If you see this job as simply processing what sales sends you, we are asking for something different. This role verifies before it places.If you have never held an order that a salesperson wanted placed, the harder half of this job will be new.If partner claims and registrations feel like paperwork rather than money, you will not enjoy the part of this role that matters most.If your approach to deadlines is to catch up rather than stay ahead, the windows in this business will not wait for you.

COMPENSATION & BENEFITS

Base salary range - $94,500 - $112,500

Work arrangement - Hybrid – Office Anchored

DGR Systems also offers a robust company benefits package designed to support employees and their families, including competitive health and welfare benefits, paid time off, retirement savings support, and other company-sponsored programs.

HOW TO APPLY FOR THIS ROLE

Send a resume and a short note about a time you held something - an order, a quote, a submission - that someone wanted moved along. What was missing, how you handled the conversation, and how it turned out. We are interested in the conversation more than the outcome.

Apply to: joinus@dgrsystems.com

DGR Systems is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

The pay range for this role is:94,500 - 112,500 USD per year(DGR Systems)