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Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Technical Account Manager at Tractian?

The Technical Account Manager position at Tractian is a Full-Time opportunity in the relevant field.

What industry does this Technical Account Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Technical Account Manager job?

Compensation will be discussed during the hiring process.

Technical Account Manager job near me in Monterrey, Nuevo León at Tractian

Customer at TRACTIAN

The Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Technical Account Manager, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction.

Responsibilities

Develop and maintain close relationships with key customers.
Provide technical expertise during client meetings and product demonstrations.
Collaborate with sales and engineering teams to customize solutions for enterprise clients.
Monitor and analyze product performance within client environments, offering solutions for optimization.
Lead technical discussions with clients regarding product updates and future needs.
Facilitate product training sessions for clients and their teams.
Actively contribute to the identification of upsell and cross-sell opportunities.
Maintain technical documentation and support materials.

Requirements

Bachelor’s degree in Engineering, Business, or a related technical field.
Strong technical background with experience in customer-facing roles.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Knowledge of project management principles and practices.
Excellent communication skills, with the ability to explain technical concepts clearly.
Familiarity with enterprise-level client engagement and support.
Proficiency in using CRM and project management software, ideally HubSpot.

Bonus Points

Prior experience in B2B technical support roles.
Additional language skills apart from English.
Fluent in English.

Technical Account Manager in Monterrey, Nuevo León at Tractian

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