Process Improvement Specialist — Healthcare in Remote at Akicita Federal, LLC

Akicita is seeking a Process Improvement Specialist to map and standardize immunization reporting workflows for a nationwide Indian Health Service (IHS) project.

This is a remote, part-time engagement (approximately 700 hours over a 12-month base period beginning August/September 2026).

Why Join Us

Your maps and decision tools will become the standard playbook for immunization reporting across the entire IHS enterprise.

What You'll Do

Develop end-to-end process maps of immunization reporting and data flow across IHS Headquarters, Area Offices, and Service Units

Build decision trees and use-case scenarios that show providers and program staff exactly which report to use, when, and how

Clarify role delineation across organizational levels and user types (providers, program staff, quality improvement personnel, Area Immunization Coordinators, leadership)

Facilitate stakeholder working sessions to document current-state workflows and design improved future-state processes

Identify workflow gaps, redundancies, and inconsistencies contributing to underused or misinterpreted reports

Contribute flowcharts, templates, and step-by-step workflows to a comprehensive User Operations Guide

Required Qualifications

Bachelor's degree in Business, Healthcare Administration, Industrial Engineering, Public Health, or a related field

Minimum 5 years of experience conducting workflow analysis, process mapping, business process improvement, stakeholder facilitation, and operational assessments

Preferred Qualifications

Experience developing process maps, decision trees, and workflow documentation (BPMN, swim-lane, SIPOC)

Lean, Six Sigma, or equivalent process improvement certification

Healthcare, public health, or federal agency environment experience; EHR/clinical reporting workflow familiarity a plus

Proficiency with Visio, Lucidchart, or similar diagramming tools; awareness of Section 508 accessibility standards