Customer Experience Specialist in Richmond Hill, Georgia at Canady's

Location: Richmond Hill, GA

This is a Full Time, Hourly position, working on-site at our Richmond Hill GA Branch near Savannah.

Schedule: 11:30am to 8:00pm with rotating Saturdays

Pay: $18.00-$20.00 hourly plus bonuses

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

Competitive hourly pay + weekly pay

Incentive opportunities

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Opportunities for advancement in a company that promotes from within

ESSENTIAL JOB FUNCTIONS:

• Successfully convert requests for service into booked appointments to meet individual and team KPI goals
• Correctly identify customer needs and overcome objections that may impede call booking
• Accurately collect and enter all necessary customer information into the service database
• Answers all calls with a sense of urgency while providing superior customer service at all times
• Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
• Follow-up with customers to ensure overall satisfaction with customer experience and service
• Effectively handles all other lead sources; such as web leads and answering service messages.
• Successfully performs opening and closing duties.
• Ensure safety best practices are followed in the field.
• Work cross functionally with dispatchers and other departments to ensure the customer is fully taken care of
• Responsible for the distribution of service window updates to all service teams.
• Capture and distribute customer concerns to the appropriate service team(s).
• Other duties as assigned.

What You’ll Do

Handle high-volume inbound calls with professionalism and accuracy

Convert inbound inquiries into scheduled, revenue-generating service appointments

Make outbound calls to schedule, confirm, and follow up on appointments

Resolve customer concerns while maintaining composure and professionalism

Enter and manage data accurately within our CRM system

Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors

Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities

Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

Sales experience is preferred

Previous high volume call center experience is preffered

Home service experience preferred

Service Titan experience is preffered

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE