Director, Patient & Caregiver Exp in Portland, Oregon at Oregon Health & Science University

Director, Patient & Caregiver Exp

US-OR-Portland

Requisition ID: 2026-41990
Position Category: Management/Supervisory
Job Type: Unclassified Administrative
Position Type: Regular Full-Time
Posting Department: Knight Cancer Group, Knight Cancer Institute
Posting Salary Range: $118,810 - $201,968 annual salary, with offer based on experience, education and internal equity
Posting FTE: 1.00
Posting Schedule: Monday through Friday
Posting Hours: 8:30am to 5:00pm plus occasional nights and weekends
HR Mission: School of Medicine
Drug Testable: No

Department Overview

The OHSU Knight Cancer Institute is a pioneer in personalized cancer treatment and research, led by Dr. Brian Druker, whose development of Gleevec transformed Chronic Myeloid Leukemia from a fatal disease to a manageable one and proved that targeted therapies can work. The institute focuses on precision oncology, the early detection, prevention, and treatment of cancer, and creating a welcoming and supportive environment for its caregivers, researchers, and support personnel. Knight affiliates subscribe to three guiding principles: we are bold, we are supportive, and we work as a connected team in our fight to end cancer as we know it. We¿d love for you to join us!

Every Knight Cancer employee is expected to embody our guiding principles:

• We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently
• We SUPPORT each other—Respect leads to trust, which leads to excellence
• We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone

Function/Duties of Position

The Director of Patient & Caregiver Experience advances patient-centered strategy across the organization by fostering meaningful partnerships with patients, caregivers, community members, and advocacy groups. This position leads the development, implementation, and evaluation of Patient & Family Advisory Councils (PFACs), ensuring patient and caregiver perspectives inform organizational decision-making, care delivery, research, education, and program development.

The Director cultivates relationships with community organizations, educational institutions, and patient advocacy groups to strengthen engagement, improve access, promote health equity, and address the diverse needs of patients and families. The position serves as a strategic partner to organizational leadership on patient experience, engagement, and community partnership initiatives while creating structures that support inclusive participation and shared decision-making.

Duties include:

Required Qualifications

• Bachelor's degree in healthcare administration, public health, social work, communications, education, organizational leadership, or a related field.
• Seven years of progressively responsible experience in patient experience, community engagement, healthcare administration, public health, advocacy, or related field.
• Experience leading stakeholder engagement initiatives and facilitating advisory councils, committees, or community partnerships.
• Experience managing projects and leading cross-functional teams.
• Demonstrated knowledge of patient-centered care principles and patient engagement methodologies.
• Strong facilitation skills with the ability to engage diverse stakeholders and build consensus.
• Knowledge of health equity, community engagement, and culturally responsive practices.
• Exceptional verbal, written, and presentation communication skills.
• Strategic planning, program development, and project management expertise.
• Ability to analyze qualitative and quantitative feedback and translate findings into actionable recommendations.
• Ability to influence organizational leaders and drive change without direct authority.
• Strong interpersonal skills and commitment to collaboration and inclusion.

Preferred Qualifications

• Master's degree in healthcare administration, public health, organizational leadership, social work, nursing, or a related discipline.
• Experience in oncology, academic healthcare, or complex health systems.
• Experience working with patient advocates, caregivers, community-based organizations, and health equity initiatives.
• Supervisory and budget management experience.
• Experience implementing PFACs or similar patient advisory structures.
• Knowledge of healthcare quality improvement methodologies.
• Experience with measurement and reporting of patient experience or engagement outcomes.

Additional Details

Apply online. Please be sure to upload a Cover Letter and Resume/CV.

We offer a variety of benefits on top of joining a thriving organization:

• Medical, dental and vision coverage at no or low cost to employees
  • Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from with contributions from OHSU
• 208 hours of PTO per year
• 8 days of sick time off
• 9 paid holidays per year
• Commuter subsidies
• Tuition reimbursement
• Access to group life insurance, disability insurance and other supplemental benefits
• Annual Merit Increase
• Growth/Development Opportunities
• Employee discounts to local and major businesses

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