ITSM Analyst (SNOW) - Global Industrial in Birmingham, Alabama at Motion Industries

Birmingham, AL, USA
Atlanta, GA, USA
Full time
R26_0000030905

SUMMARY:

Under general supervision, the Systems Administrator II assists with the design, implementation, maintenance, and primary support of Intel platforms within Motion's enterprise technology environment. This includes Windows and Linux servers, VMware, ESX infrastructure, storage, Active Directory, O365, development support & planning of systems and applications infrastructure, and 3rd-level endpoint support as needed. This role requires strong knowledge of server and desktop processing/operating systems that enables them to work at the highest level of all computer operations phases. This role handles complex problems across multiple technology platforms.

You must be eligible to work in the US without visa sponsorship.

JOB DUTIES

• Maintains essential IT hardware, software, operating systems, applications, etc.
• Performs Windows and/or Linux server administration.
• Helps employees to access technical resources by troubleshooting general IT issues with well-defined parameters.
• Provides support and administration for all O365 related products.
• Performs VMware maintenance and configuration.
• Assists with the maintenance and support of multiple application packages.
• Helps in upgrading, installing, and configuring application software and hardware.
• Develops and maintain platform diagrams and network documentation.
• Ensures Business Continuance plans remain viable and meet company goals.
• Provides tier 3 troubleshooting as required.
• Creates and manages system permissions and user accounts.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a bachelor's degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Comprehensive hands-on knowledge of Windows and/or Linux operating systems (Open shift preferred).
• A good foundation in a range of programming languages with strong problem-solving skills to analyze complex and large-scale distributed systems.
• Experience with VMware virtualization technology.
• Experience with O365 products.
• Experience with Active directory and Group Policy.
• Scripting (Linux shell, PowerShell).
• Experience with of various IT infrastructure hardware (servers, switches, SAN fabric, and mid-range platforms.
• Strong problem determination skills and ability to work under pressure are essential to this job.
• Ability to communicate effectively with project managers, business analysts and testers.
• Knowledge/experience of cloud architecture methodologies including IaaS, PaaS, and SaaS.
• Experience resolving recovery procedures and experience working with basic operating systems and systems performance-monitoring tools.
• Experience with and knowledge of IT infrastructure such as servers, routers, switches, LAN, firewalls, security updates, etc.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See Description