Senior Healthcare Customer Service Rep in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Healthcare Customer Service Rep in the United States.
This role plays a key part in supporting patients through clear, empathetic, and efficient communication within a fast-paced healthcare revenue cycle environment. You will serve as the primary liaison between patients and healthcare providers, helping them navigate billing questions, insurance inquiries, and account-related concerns. The position requires strong attention to detail and the ability to manage high-volume inbound and outbound calls while maintaining a high standard of service quality. You will work across multiple healthcare systems and EMR platforms to resolve issues and ensure accurate account handling. This is a mission-driven role where your work directly improves patient experience and financial clarity. It is ideal for professionals who thrive in structured yet dynamic environments and are passionate about healthcare support.
- Serve as the primary point of contact for patients, handling inquiries related to billing, insurance claims, account balances, and payment plans.
- Deliver high-quality customer service through inbound and outbound calls with a strong focus on first-call resolution.
- Navigate and update patient records using EMR systems such as Epic, Cerner, Meditech, or similar platforms.
- Interpret and explain healthcare documentation including EOBs, CPT/ICD-10 codes, authorizations, and medical billing statements.
- Research and resolve patient inquiries using internal tools, FAQs, and healthcare revenue cycle resources.
- Ensure compliance with HIPAA, PCI, and other healthcare regulatory standards while handling sensitive information.
- Maintain professionalism and empathy while managing high-volume, time-sensitive interactions.
- High school diploma or GED required.
- Minimum 1+ year of experience in a healthcare call center or revenue cycle environment.
- Familiarity with healthcare billing processes, insurance terminology, and medical claims workflows.
- Experience using EMR systems such as Epic, Cerner, Meditech, or equivalent platforms.
- Strong understanding of healthcare terminology (EOBs, CPT, ICD-10, HCPCS, DRGs, etc.).
- Excellent communication skills with the ability to explain complex information clearly and empathetically.
- Ability to manage high call volumes while maintaining accuracy and service quality.
- Strong problem-solving skills with attention to detail and customer-focused mindset.
- Competitive hourly pay range: $16.61 – $22.95 per hour (based on experience and location)
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunities for career growth within healthcare revenue cycle operations
- Remote work flexibility within the United States
- Exposure to advanced healthcare systems and technologies (EMR and revenue cycle platforms)
- Supportive and collaborative team environment focused on patient impact
- Ongoing training and professional development opportunities
- Inclusive workplace with equal employment opportunity practices.