IT Support Coordinator in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Coordinator in United States.

This role sits at the core of daily IT operations, ensuring employees have reliable, secure, and efficient access to the tools they need to work effectively in a fully remote healthcare technology environment.
You will act as the first point of contact for technical support, resolving hardware, software, and system issues while delivering a high standard of user experience.
The position plays a key role in onboarding new employees by provisioning devices, applications, and SaaS tools in line with security and compliance requirements.
You will support IT systems that span identity management, endpoint security, and collaboration platforms, ensuring smooth and secure operations across the organization.
A strong focus is placed on security best practices, device lifecycle management, and maintaining up-to-date IT documentation and knowledge resources.
You will collaborate with broader IT and security teams to improve systems, streamline workflows, and contribute to ongoing technology initiatives.
This is a hands-on, service-oriented role in a mission-driven environment where healthcare and technology intersect.

• Serve as the primary IT support contact, troubleshooting and resolving hardware, software, and network issues for end users in a timely manner.
• Provision and configure devices, applications, and SaaS tools for new hires while ensuring compliance with internal security policies.
• Support identity and access management processes, including SSO, MDM, and endpoint security controls.
• Assist in maintaining IT security standards by responding to access requests and supporting compliance requirements.
• Manage and update IT documentation, internal knowledge bases, and technical procedures to improve team efficiency.
• Evaluate and support implementation of new tools and systems that enhance productivity and security.
• Contribute to IT projects focused on improving user experience, device management, and operational workflows.

• 2–4 years of experience in a Tier 1 IT helpdesk or IT support role.
• Associate’s degree or relevant technical certifications preferred.
• Strong experience supporting MacOS and Chromebook environments, including device provisioning and troubleshooting.
• Hands-on experience with SaaS and enterprise tools such as Okta, Google Workspace, Slack, Atlassian products, and Jamf or Kandji.
• Familiarity with MDM, SSO, and endpoint security best practices.
• Strong troubleshooting skills with a security-first mindset and attention to detail.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Experience in regulated industries (healthcare, finance, or similar) and familiarity with compliance frameworks such as HIPAA, SOC 2, or ISO 27001 is a plus.

• Competitive salary range: $70,000 – $80,000 annually.
• Comprehensive health, dental, and vision insurance coverage.
• Fully remote work environment within the United States.
• Opportunity to work in a mission-driven healthcare technology organization.
• Exposure to modern IT systems, SaaS platforms, and enterprise security tools.
• Inclusive and supportive culture focused on diversity and equity.
• Professional development opportunities and participation in IT projects.