Global Employee Journey Operations Specialist in MZ at Wella Company

ABOUT THE ROLE

We’re looking for a highly capable Employee Journey Operations Specialist to join our People Support Center Team. Supporting employees globally, this role will drive end-to-end employee lifecycle operations (hire to retire), ensure a seamless, high-quality employee experience while building and scaling best-in-class processes.

WHAT WILL YOU DO

• Employee Lifecycle Management: Manage end-to-end employee lifecycle processes, including onboarding, job changes, mobility, leave administration, and offboarding. Ensure accuracy, compliance, and timely resolution of cases from intake through closure.
• Case Management & Service Delivery: Handle employee inquiries through the case management system, including logging, routing, tracking, escalation, and resolution. Deliver high-quality support within SLA timelines and manage stakeholder expectations effectively.
• Employee Support: Serve as the first point of contact for employee queries, providing responsive, professional, and solution-focused support to employees and managers. Communicate clearly and use sound judgment when handling both routine and sensitive matters.
• Customer Service: Act as a representative of the PSC in day-to-day employee interactions, delivering responsive, professional, and solution-oriented support. Ensure a high-quality employee experience while consistently applying PSC and company policies, standards, and governance requirements.
• Operational Excellence: Maintain a high standard of accuracy across data entry, documentation, reporting, and process execution. Prioritize effectively, manage multiple tasks, and work with speed and discipline in a high-volume environment.
• Payroll, Time & Leave Coordination: Support payroll-related changes and coordinate closely with payroll teams to ensure accurate processing and execution of employee data, leave administration, and time-related activities.
• Compliance & Data Privacy: Follow labor laws, HR policies, internal controls, and data privacy requirements, including GDPR where applicable. Handle sensitive employee information with integrity, professionalism, and confidentiality.
• Process Improvement: Identify opportunities to simplify processes, reduce manual work, and improve service quality. Contribute ideas, support implementation of improvements, and help enhance the employee experience.
• Documentation & Knowledge Management: Create and maintain standard operating procedures, FAQs, and knowledge articles to support team consistency and employee self-service.
• Reporting & Service Insights: Support KPI and SLA tracking, reporting, and service analysis to identify trends and improve operational performance.
• Stakeholder Collaboration: Partner with HRBPs, COEs, payroll teams, and PSC Center colleagues to ensure smooth execution, clear handoffs, and consistent support globally.
• Global Support: where relevant, support multi-country operations and contribute to process standardization, governance, and global people initiatives as needed.

WHAT WE WANT YOU TO BRING ALONG

• 2+ years of experience in People/HR Operations with strong knowledge of the employee lifecycle
• Experience operating in a high-volume shared services environment
• Ability to prioritize effectively, manage time well, and focus on high-impact work, with sound judgment on when to escalate issues appropriately
• Strong ownership mindset with high attention to detail and accountability
• Ability to prioritize effectively, manage time well, and focus on high-impact work, with sound judgment on when to escalate issues appropriately
• Strong organizational and communication skills, with the ability to convey information clearly and simply
• Ability to build trusted relationships and provide sound thought partnership across stakeholders
• Ability to work with speed and adapt in a fast-paced, evolving environment
• Experience with HRIS platforms (e.g., SAP SuccessFactors)
• Exposure to process improvement and standardization initiatives
• Experience supporting multi-country operations
• Proficiency in Excel and Microsoft Office; fluency in English
• Additional language capabilities are an advantage
• Working knowledge of labor law, compliance, and data protection requirements across multiple countries.

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Quarterly and annual recognition program that comes with financial rewards.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo