Coordinator - Operations in Waukegan, Illinois at Signal Security

Position Overview

The Security Guard Coordinator is responsible for coordinating daily security operations, managing security officers and schedules, communicating with clients and management, and ensuring that all assigned security locations are properly staffed and monitored. The Coordinator serves as a key link between security officers, clients, supervisors, and company management.

General Duties and Responsibilities

Regional Security Leadership

• Coordinate daily assignments and schedules for security officers.

• Ensure all security posts are properly staffed and covered.

• Monitor officer attendance, punctuality, and shift coverage–including but not limited to patrol fulfillment and performance .

• Arrange replacements when an officer is absent, late, or unable to complete a shift.

• Assist with training and orientation of new security officers.

• Maintain accurate records of officer assignments, attendance, reports, and disciplinary or performance issues.

Physical Security Operations

• Conduct periodic site visits when required to ensure officers are performing their duties properly.

• Respond promptly to client requests and security-related concerns.

• Assist with scheduling and staffing for special events, holidays, call-offs, and additional security assignments.

• Help maintain proper uniforms, equipment, keys, radios, access cards, and other company property.

Incident & Crisis Response

• Follow up on incidents, complaints, missed patrols, or other operational concerns.

• Escalate serious incidents, staffing problems, safety concerns, or performance issues to management or clients when appropriate.

• Review daily activity reports, incident reports, patrol reports, and other security documentation for accuracy and completeness.

• Help ensure compliance with company policies, client requirements, and applicable security regulations.

Collaboration & Communication

• Maintain professional relationships with clients, security officers, supervisors, and management.Communicate daily instructions, post orders, and client requirements to security officers.

• Ensure officers understand site-specific post orders, procedures, emergency protocols, and client expectations.

• Perform other duties assigned by management.

Position Summary

The Coordinator is responsible for planning, coordinating, directing and managing the daily site activities of the assigned work by all Dedicated Officers. The Coordinator will assist the Director in managing efficiency ensuring that all on-site services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolio. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signal's vision and purpose?
• Strategic Planning: Effective engagement, planning and execution of daily Dedicated responsibilities while meeting established deadlines. Can you effectively maintain all KPI efficiencies while balancing Signal's commitments to the Client's business needs?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee's growth and development through recognition programs, staff meetings and consistent coaching and development?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Responsibilities:

• The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
• Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days. Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Patrol completion.
• Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, Coaching and communication, etc.
• Works alongside the Director through the hiring, onboarding process and reviews.
• Works to continuously improve the processes, quality of service, and operational efficiency.
• Supports and oversees officer continued development and performance management.
• Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Responsible for overseeing maintenance and condition of all Franchise equipment.
• Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues
• Notifies Director of issues in the field, or internally, for timely leadership follow up.
• Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.
• Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.

Requirements:

• High school diploma or GED
• Bachelor's degree preferred
• 2+ years of Management or leadership experience
• Employment is contingent upon the results of background check and drug screen
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds
• Must have valid driver's license and good driving record
• Must have reliable transportation

?Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.