Clerk - Receptionist in Ashland, Kentucky at King's Daughters
Job Function: Admin/Clerical/Secretarial
King's Daughters
Ashland, Kentucky, 41101, United States
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Job Description
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JOB SUMMARY
- Assists the case management department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.
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DUTIES AND ESSENTIAL FUNCTIONS
- Overall performance rating of below indicated essential job duties:
- Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning and paperwork processing are done in a professional and efficient manner.
- Orders supplies and maintains working order of equipment to support the CM team.
- Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
- Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
- Delivers the following regulatory notices to patients as directed by the case managers: the follow up copy of the Important Messaged from Medicare (IM) and Medicare Outpatient Observation Notice (MOON).
- Assists the Payer Communication Specialists with utilization review follow up.
- Maintains organized work area for optimal efficiency.
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EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
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Minimum requirement:
- High School Diploma or GED.
- Must be able to type 35 CWPM.
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Preferred qualifications:
- One year healthcare related experience
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Minimum requirement:
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WORKING ENVIRONMENT
- Works indoors in an office/clinic setting
- The noise level is usually moderate
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PHYSICAL DEMANDS
- Constantly required to maintain a stationary position behind a computer.
- Frequently required to move about inside the department.
- Constantly required to communicate telephonically and face to face with colleagues and customers.
- Constantly required to operate a computer and telephone.
- Constantly required to lift and/or move up to 10 pounds.
- Frequently required to lift and/or move up to 25 pounds.
- Occasionally required to lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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Job Location
Ashland, Kentucky, 41101, United States
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