Technical Support Analyst in Virginia at INFO ORIGIN INC

• Position will primarily focus working with field staff with new technology and support of devices.
• Work with staff to be innovative with technology to perform daily job functions.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a “customer first” attitude.
• Position is responsible for agency-specific end user support throughout Salem District.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Skills Required:

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
• Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
• Experience working with help desk request tracking and reporting tools Required 5 Years
• Strong Customer Service skills that include a "customer first" attitude Required 5 Years
• Provide computer training for field staff Desired
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
• Experience with creating training documentation. Nice to have