Fixed Operations Manager in Okotoks, Alberta at Okotoks Nissan

Okotoks Nissan is seeking an operational leader to oversee our Service and Parts departments as a Fixed Operations Manager.

Reporting to the General Manager, the Fixed Operations Manager will be accountable for operational discipline, leadership development, and continuous improvement amongst our teams.

The successful candidate will be expected to quickly understand the business, gain the trust of an experienced team, and lead through influence, structure, and accountability.

KEY RESPONSIBILITIES:

• Lead, support and coach Service and Parts Advisors in achieving performance objectives and operational consistency
• Establish clear expectations and hold the team accountable to agreed standards
• Reinforce alignment between all dealership departments to operate as one business unit
• Monitor and improve key performance indicators, including productivity, effective labour rate, gross profit, parts inventory health, and customer satisfaction to drive overall operational efficiency and profitability
• Identify performance gaps and implement structured solutions
• Lead annual budgeting and ongoing forecasting
• Standardize processes to ensure a consistent customer experience
• Improve workflow, communication, and departmental coordination
• Implement operational changes with measurable follow-through
• Support recruitment, onboarding, and performance management
• Foster a professional, accountable, team-oriented environment
• Ensure customer experience standards are consistently executed

QUALIFICATIONS & REQUIREMENTS:

• 3+ years of leadership experience in automotive service or parts operations
• Strong operational and financial understanding of fixed operations
• Proven ability to improve performance in a structured environment
• Confident communicator able to lead teams
• Highly organized, decisive, and accountable
• Nissan OEM experience is strongly preferred
• Valid driver’s license

What We Offer

• Competitive salary and performance bonus
• RRSP matching program
• Leadership development opportunities
• Career growth within Davis Auto Group
• Travel reward program

If you are an experienced leader who can step into an established operation and immediately contribute to our success, we want to hear from you!