Tech Support Specialist (Pre-Engineered Steel Buildings) in Markham, Ontario at Toro Steel Buildings

Toro Steel Buildings have been the industry leader for Metal Building Engineering, Design and practical creativity for over 4 decades. We proudly use the highest quality of North American made steel to manufacture fully customizable steel structures at factory-direct pricing to customers around the world.

We’ve honed our ability to design steel buildings that provide exceptional durability, security, and cost-effectiveness for a wide variety of applications. Whether you need a straight-wall building, Quonset Hut, Shipping Container roof system or a Carport, we have the perfect solution for your needs. Our buildings are custom-engineered to meet all local building loads and codes, ensuring a hassle-free approval process and giving you peace of mind that your valuable assets are protected from anything Mother Nature throws your way.

Each of our steel building kits is designed for easy assembly with straightforward, illustrated instructions and requires only basic tools for construction, making it ideal for DIY enthusiasts or local contractors. Pre-drilled and pre-cut steel panels allow most customers to have their buildings erected in just a few days, offering significant savings in both time and labor.

Since we operate our own manufacturing facility, we can pass substantial savings on to you, ensuring the best possible value. At Toro Steel Buildings, our commitment is clear—understand your unique requirements, deliver the perfect steel building solution, and ensure it’s completed on time and within budget.

Tech Support Specialist (Pre-Engineered Steel Buildings)

About Us

Toro Steel Buildings is a leading supplier in the pre-engineered steel building industry, delivering innovative and reliable building solutions to clients across North America. We pride ourselves on technical excellence, strong customer relationships, and a fast-paced, high-performance environment.

The Opportunity

We are seeking a Tech Support Specialist with a strong technical mindset and a customer-first approach. In this role, you will act as the bridge between our sales, engineering, and customers, ensuring seamless project execution and exceptional support throughout the entire customer lifecycle.

This is an ideal opportunity for someone with a background in engineering, construction, or technical support who enjoys problem-solving, communication, and working in a dynamic environment.

Key Responsibilities

• Provide technical guidance to customers and internal sales teams on pre-engineered steel building systems
• Act as a liaison between sales and engineering to ensure accurate project execution
• Respond promptly to customer inquiries via phone, SMS, and messaging platforms
• Assist customers with product details, components, and assembly processes
• Troubleshoot installation or setup issues with clear, step-by-step support
• Clarify order details, timelines, and specifications
• Document all interactions accurately in the CRM system
• Collaborate with engineering, logistics, and sales to resolve complex issues
• Escalate technical or safety concerns when necessary
• Maintain a professional, solutions-oriented approach in all interactions

Qualifications

• 1+ year of experience in technical support or customer service (phone/chat preferred)
• Background in engineering, construction, or a related technical field is strongly preferred
• Familiarity with pre-engineered or prefabricated steel buildings is an asset
• Strong communication and problem-solving skills
• Ability to read drawings, manuals, or assembly instructions
• Comfortable working in a fast-paced, team-oriented environment

Nice to Have

• Experience reading building drawings
• Exposure to pricing, drafting, or project coordination
• Familiarity with engineering or design software

Benefits:

• Dental care
• Extended health care
• Paid time off

Compensation:

$60,000 per year