Southeast HVAC Service Manager at Blue Frontier, Inc – Boca Raton, Florida

About Us
At Blue Frontier, were not just building better air conditioners were leading a revolution! Conventional HVAC units are outdated, inefficient, and a major driver of climate change. Our breakthrough technology transforms air conditioning into a powerful tool for sustainability, energy resilience, and human comfort. Through our innovative air conditioning technology, the Blue Frontier team has won several industry awards, including this honor: 2026 AHR Expo Product of the Year, highlighting the BF-DOAS systems breakthrough performance and efficiency.

Position Summary
Blue Frontier is seeking an experienced Southeast Service Manager to lead regional factory service operations and build a high-performing third-party service network. This role is central to delivering a best-in-industry customer experience and requires a hands-on leader who can operate independently, set high standards, and drive consistent service performance.

Key Responsibilities
Lead and manage Blue Frontiers Southeast factory service operations with minimal day-to-day supervision
Champion a customer-first service culture focused on responsiveness, quality, and accountability
Design, implement, and manage a regional third-party service provider program
Oversee service dispatch, issue tracking, and resolution using Salesforce Service Cloud and XOi
Train, coach, and motivate factory service technicians to meet defined service standards
Act as escalation point for complex or critical customer service issues
Track service KPIs, generate performance reports, and manage regional service budgets

Qualifications
10+ years of HVAC service leadership experience, preferably in an OEM or factory service environment
Proven experience building and managing regional service teams and partner networks
Strong working knowledge of Salesforce Service Cloud and XOi
Deep understanding of service dispatch operations and field issue resolution
Excellent communication, leadership, and organizational skills
Ability to operate autonomously while aligning with executive-level guidance

Preferred Experience
OEM factory training background
Experience supporting advanced HVAC or emerging technologies
Multi-state or regional service responsibility

At Blue Frontier, we value a diverse workforce, independent and creative thinkers, innovation, and moxie. If you share our passion for improving the world, and want to learn, grow, and excel in a dynamic, customer-centric environment, we want to hear from you!

Blue Frontier, Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic.