PSL - Director/General Manager at Wisconsin Community Services – Milwaukee, Wisconsin

PSL - Director/General Manager (Peer Specialist Limited)

Job Summary

Leverage lived experience to lead the Peer Specialists Limited (PSL) team. PSL is a non-profit, peer-led, and peer-specialist-driven agency. The Director/General Manager is responsible for the day-to-day operations of the agency, its programs, and its staff. Reporting directly to the PSL Board of Directors, the Director must be a Certified Parent and/or a Peer Specialist. Key responsibilities include staff supervision, ensuring full contract compliance, collaborating with funders, and maintaining the high quality of services provided to the community. The Director serves as the primary liaison with Wisconsin Community Services (WCS) administrative staff to coordinate technical assistance and support.

Essential Duties and Responsibilities

I. Administrative & Operational Oversight

• Contract Compliance: Ensure rigorous monitoring of all program requirements and service deliverables to meet or exceed funder expectations.
• Strategic WCS Liaison: Partner with Wisconsin Community Services (WCS) to leverage technical assistance in Information Technology, Human Resources, and Accounting.
• Policy Development: Lead the creation, implementation, and maintenance of standardized PSL operating procedures and organizational policies.

• Talent Management: Oversee the full recruitment lifecycle, including hiring, onboarding, and specialized training for peer specialist staff and volunteers.
• Fiscal Management: Monitor agency and program budgets in coordination with WCS to ensure financial health and proper resource allocation.

II. Board Governance & Relations

• Strategic Funding: Collaborate with the Board of Directors to identify, research, and pursue diverse funding streams, including grants and fee-for-service opportunities.
• Executive Liaison: Serve as the primary point of contact for the Board of Directors, maintaining a proactive and transparent partnership with the Board President.
• Meeting Management: Manage the preparation and distribution of all executive reports, agendas, and materials required for Board meetings.

III. Community Engagement & Sustainable Growth

• Strategic Partnerships: Cultivate community collaborations that expand the reach and impact of PSL programs.
• Development & Outreach: Interface regularly with current and prospective funders to advocate for PSL services and secure long-term investment.
• County Representation: Act as the face of PSL in Milwaukee County forums, including Behavioral Health Services (BHS) and other county-based meetings.

IV. Leadership & Quality Assurance

• Peer Service Delivery: Provide direct, recovery-focused coaching and mentorship to children, adults, and families, utilizing lived experience to model wellness.
• Quality Excellence: Administer and analyze monthly quality assurance surveys to drive continuous program improvement.
• Ethical Role Modeling: Exemplify recovery values and professional integrity by upholding the Peer Specialist Code of Conduct and ethical standards in all interactions.

V. Supervisory Functions & Accountability

• Individual Mentorship: Conduct weekly 1:1 supervision sessions with each Peer Specialist to provide guidance and address clinical challenges.
• Documentation & Productivity: Ensure all progress notes are completed accurately and on time. Monitor staff service hours to ensure meeting unit production goals and contract requirements.
• Performance Management: Execute timely and objective annual staff evaluations and administer disciplinary actions as outlined in the agency’s policy manual.