General Manager in Philadelphia, Pennsylvania at Wurzak Hotel Group @ Home 2 Suites

General Manager
Home2 Suites by Hilton – Philadelphia Convention Center

Wurzak Hotel Group is searching for a dynamic, culture-driven General Manager to lead a very exciting hotel— the Home2 Suites by Hilton Philadelphia Convention Center. With 248 guest rooms, this is one of the largest Home2 Suites in the country, located in the heart of a vibrant, fast-moving center city market.
This is not your average select-service GM role. This hotel is busy, lively, and requires a leader who thrives in the energy — someone who builds culture, delivers exceptional guest experiences, and drives strong financial results. If you’re passionate about people, performance, and making your mark on a flagship property, this is your stage.

POSITION SUMMARY
The General Manager is the strategic and operational leader of the hotel, fully accountable for Rooms, Breakfast & Food Service Operations, Revenue Management, Sales, and overall financial performance. You are the culture carrier — inspiring your leadership team, championing the guest experience, and setting the standard for what great hospitality looks like every single day. This is a 24/7 operation. Flexibility in schedule, including evenings, weekends, and holidays, is required.

KEY RESPONSIBILITIES
Strategic & Executive Leadership
• Set and execute the overall strategic vision for the hotel in alignment with Wurzak Hotel Group and the Hilton brand.
• Lead with personality, presence, and accountability — creating a culture where team members feel empowered, engaged, and inspired.
• Serve as the ultimate decision-maker while fostering collaboration across all departments.
Rooms Leadership
• Mentor and develop department leaders across Front Office, Housekeeping, and Engineering to ensure seamless operations and a consistently elevated guest experience.
• Hold leaders accountable for guest satisfaction metrics, online reputation, and brand standards compliance.
• Champion a culture of service excellence from check-in to check-out.
Breakfast & Food Service Operations
• Empower the food service team to deliver a high-volume, high-energy breakfast operation that serves as a key touchpoint in the guest experience.
• Hold your team accountable for service quality, labor management, cost controls, and brand compliance.
• Drive a welcoming, lively atmosphere that guests remember and return for.
Revenue Management & Financial Performance
• Collaborate with corporate revenue partners while maintaining on-property accountability for results.
• Develop and manage budgets, analyze financial performance, and implement cost controls to maximize profitability.
Sales & Marketing Oversight
• Oversee sales strategy and performance across transient, group, and local market segments.
• In conjunction with your sales team, actively sell the hotel by building relationships, driving partnerships, and positioning Home2 Philadelphia as a market leader
Team Development & Culture
• Recruit, develop, and retain a high-performing leadership team that elevates the entire hotel operation.
• Foster an inclusive, collaborative, and high-energy work environment that encourages innovation and growth.
• Lead with strong communication skills that are clear, confident, and engaging.

QUALIFICATIONS & EXPERIENCE
• Proven experience as a General Manager in a similar hotel environment
• Experience within the Hilton ecosystem (brand, systems, culture) is a strong plus.
• Demonstrated success leading high-performing teams across Rooms, food service operations, Revenue Management, and Sales.
• Exceptional leadership, communication, and interpersonal skills with a genuine passion for culture-building.
• Strong financial acumen with experience managing P&Ls and driving revenue growth.
• Proficiency with hotel systems, revenue platforms, and Microsoft Office.
• A deep passion for hospitality, people, and creating unforgettable guest experiences.

ABOUT WURZAK HOTEL GROUP
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on operational details, and uncompromised guest satisfaction.
Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

OUR PERKS
• Highly competitive salary
• Paid Time Off
• Hotel discounts
• 401(k) with company match
• Medical, Dental, Vision, and Supplemental Insurance
• Career development opportunities
• Peer-to-peer recognition
• Quarterly and annual awards
• An inclusive, people-first culture