Assistant Community Manager in Richmond, Virginia at Krs Holdings Inc

Job Title: Assistant Community Manager
Employment Status: Full-Time, Non-Exempt
Department: Multifamily Housing
Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional evenings, weekends, and holidays as needed)

As an Assistant Community Manager, you play a key role in creating a welcoming, well-managed community where residents feel valued and at home. In partnership with the Community Manager, you’ll help ensure the property operates smoothly, residents receive exceptional service, and the community thrives both operationally and financially. This role is perfect for someone who enjoys working with people, solving problems, and making a positive impact every day.

• Support the Community Manager in daily operations and implementation of community policies and procedures
• Help manage property performance in alignment with financial goals and budget expectations
• Assist with marketing efforts and help place qualified residents through effective screening and underwriting
• Greet and tour prospective residents, showcasing the community with professionalism and enthusiasm
• Build positive relationships with residents by responding to requests promptly, respectfully, and effectively
• Monitor lease compliance and address concerns with professionalism and care
• Support rent collection processes and ensure accurate, timely documentation
• Prepare and manage work orders to ensure maintenance needs are addressed quickly
• Maintain accurate records in Propertyware, including move-ins and move-outs
• Assist with weekly reporting, including inventory updates
• Coordinate move-out processes, including inspections, vendor coordination, and unit readiness
• Collaborate with leasing teams to ensure smooth and organized move-ins
• Stay up to date with Fair Housing regulations (training required every 2 years)
• Regularly walk the property and units to ensure quality standards are maintained

• Assist with light maintenance tasks when needed
• Support team members and take on additional duties as assigned

• A passion for customer service and creating positive resident experiences
• Previous experience in customer service required; property management, hospitality, or related experience preferred
• Strong communication skills with the ability to connect with a diverse range of people
• Excellent problem-solving abilities and a proactive mindset
• Highly organized and detail-oriented
• Comfortable using Microsoft Office (Word, Excel) and property management software
• College degree or equivalent experience preferred
• Must be bilingual (Spanish & English)

• Ability to walk the property, including stairs, and inspect units regularly
• Frequent use of computers and phones
• Ability to lift up to 50 pounds unassisted as needed
• Reliable attendance and flexibility to support business needs

We believe in making a positive impact in the lives of our residents, team members, and communities. As part of our team, you’ll contribute to a supportive environment where service, teamwork, and growth are valued every day.