What is the role of a Salesforce Administrator at GoodLeap?

The Salesforce Administrator position at GoodLeap is a Full-time or part-time position opportunity in the Sales field.

Where is this Salesforce Administrator job located?

West Palm Beach, Florida, 33401, United States

What type of employment is offered for this Salesforce Administrator role?

Full-time or part-time position

How can I apply for the Salesforce Administrator position at GoodLeap?

You can apply directly through the application link provided.

Salesforce Administrator at GoodLeap

Salesforce Administrator

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

The Salesforce Administrator provides day-to-day support and maintenance of our Salesforce environment. This role focuses on user support, system configuration, and helping end users maximize their use of the platform. The administrator will respond to user requests, troubleshoot issues, maintain data quality, and perform routine administrative tasks to keep the system running smoothly.

Essential Job Duties and Responsibilities

Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed

Required Skills, Knowledge and Abilities

Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs

Ability to coordinate work with geographically dispersed project team Zoom/Slack/Email connectivity & presence balanced with the ability to get things done is required

Minimum 2-3 years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certifications recommended
Sales Cloud, Service Cloud certifications preferred
Working knowledge of Salesforce standard functionality including user management, security settings, reports, dashboards, and page layouts

Ability to create and modify basic formula fields, workflow rules, and process builder flows
Strong troubleshooting skills with ability to diagnose and resolve common user issues
Comfort learning new features and helping users adopt platform capabilities
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Previous experience working in a SCRUM or agile environment preferred

In addition to the above compensation, this role may be eligible for a bonus.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

$110,000 - $130,000 a year

Salesforce Administrator at GoodLeap – West Palm Beach, Florida

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