Customer Service Rep in Medellín del Carmen, Chiapas at Distro

Job Title: Payroll Associate Execupay

About the Role: This fast-paced and challenging role requires quick thinking and dedication to client service. The Payroll Associate is responsible for accurately processing and recording client payrolls while providing expert customer service.

Responsibilities:

• Schedule and manage multiple client payrolls.

• Ensure all payroll transactions are processed accurately, timely, and compliantly.

• Understand payroll taxation regulations.

• Process wage garnishments, child support orders, and tax levies correctly.

• Manage quarter-end and year-end payroll reporting accurately and timely.

• Provide ad hoc reports to clients.

• Work with clients across multiple payroll environments to handle time and attendance, payroll processing, and payroll reporting.

• Resolve client payroll and system questions.

• Manage client projects.

• Respond to client calls and inquiries.

• Coordinate payroll activities from start to finish with clients.

• Deliver the highest level of customer service, including follow-up, follow-through, and accountability.

• Perform other duties as assigned or needed.

Skills & Qualifications:

• High School Diploma or GED required.

• Minimum 1 year of customer service experience.

• Strong phone presence and excellent communication skills.

• Excellent organizational, time management, problem-solving, and prioritization abilities.

• English B2+

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