Customer Success Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.
This role focuses on building and strengthening long-term relationships with strategic enterprise customers to ensure they achieve maximum value from a leading financial technology platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing optimization of solutions that support order-to-cash processes. The position requires a proactive, consultative mindset, combining strong business acumen with relationship management skills. You will collaborate closely with internal teams to represent the voice of the customer and ensure seamless issue resolution and continuous improvement. This is a highly visible role where your ability to influence stakeholders and drive measurable outcomes will directly impact customer satisfaction and retention. You will operate in a fast-paced, collaborative environment where customer success is the primary driver of growth.
- Manage a portfolio of strategic customers, defining success plans and driving product adoption to maximize value and ROI
- Build deep customer relationships, acting as the main point of contact for senior stakeholders and C-level executives
- Monitor customer health, usage trends, and satisfaction, proactively identifying risks and opportunities for growth
- Serve as an escalation point for critical issues, ensuring timely resolution through cross-functional collaboration
- Support onboarding and change management in partnership with implementation and services teams
- Identify upsell and expansion opportunities while working closely with account and sales teams
- Advocate for customer needs internally, influencing product and service improvements
Requirements:
- 3+ years of experience in customer success, management consulting, value selling, or a related client-facing strategic role
- Experience working with C-level executives and presenting data-driven insights and recommendations
- Strong understanding of financial services, SaaS, and/or technology-driven business environments
- Ability to manage complex enterprise accounts with multiple stakeholders and competing priorities
- Analytical mindset with the ability to interpret limited data and develop strategic recommendations
- Proven ability to drive adoption, influence change, and operate in fast-paced environments
- Excellent communication, relationship-building, and collaboration skills in cross-functional teams
- Proactive, self-driven, and comfortable working in a virtual or distributed team setting
Benefits:
- Salary range: $80,000 – $90,000 USD annually, with potential additional variable compensation (bonus, equity, or incentives depending on role)
- Remote-first flexibility with the ability to work from anywhere
- Flexible working hours focused on outcomes rather than strict schedules
- Unlimited PTO to support work-life balance and recovery
- Paid parental leave and sabbatical program for long-term employees
- Comprehensive benefits including medical, dental, vision, 401(k) with company match, and insurance coverage options
- Strong professional development opportunities through mentorship programs, ERGs, and leadership initiatives
- Recognition programs celebrating achievements and contributions
- Minimal bureaucracy and a culture of ownership and accountability.