Community Liaison at Westchester Medical Center – Valhalla, New York

Job Summary: Community Liaison will serve as a trusted member of and/or have a thorough understanding of the Jewish Orthodox community. This role will serve as a bridge between patients, their families, and healthcare providers, ensuring culturally sensitive care and support ensuring an exceptional patient family and visitor experience.

Responsibilities:

• Build and maintain strong relationships with the Jewish Orthodox community to ensure mutual understanding and cooperation based on unique needs and concerns.
• Patient Advocacy: Serve to support the rights and needs of patients, ensuring their voices are heard and respected. Provides reception and assistance to patients, visitors, guests, in a courteous and professional manner.
• Provides appropriate follow-up and referrals beyond scope.
• Proactively rounds on lounges and waiting areas, assisting with accessing resources, and providing supportive listening.
• Reports safety concerns and patient issues to management, as appropriate
• Support Services: Coordinate support services such as chaplaincy, kosher means and accommodations for religious practices.
• Feedback Collection: Gather and analyze feedback from the community to identify areas of improvement in patient care and experience.
• Education: Educate patients and their families about healthcare processes, treatments and available resources in a culturally appropriate manner.
• Maintains proficiency with Patient Rights, HCAHPS, and other regulatory requirements and internal processes

Qualifications/Requirements:

Experience: 1–2 years of experience in community relations, health outreach, communications, or a similar role (healthcare or nonprofit experience preferred).

Strong communication, interpersonal, and teamwork skills, and ability to engage with community stakeholders. Excellent organizational skills and the ability to handle multiple tasks simultaneously.

Proficiency in Microsoft Office and comfort with data entry and tracking systems. Ability to work independently. Flexibility to attend events outside standard business hours.

Education: Bachelor’s degree in Public Relations, Communications, Public Health, Healthcare Administration, or a related field.