Community Manager - Cape Fear Hotel in Wilmington, North Carolina at Redwood Communities Inc

Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2 floating holidays.

About the Position

The Community Manager oversees the daily operations, financial performance, and team leadership of multiple multifamily housing communities. This role ensures the property operates efficiently, maintains high economic occupancy, achieves budget goals, and provides an exceptional resident experience.

Schedule: Monday-Friday 8am-5pm

Pay Details: $68-70K

Essential Duties and Responsibilities:

Operations & Administration

• Oversee the day-to-day operations of the property in accordance with HUD regulations and company policies.
• Ensure compliance with all applicable federal, state, and local laws, including Fair Housing, ADA, and Equal Employment Opportunity.
• Maintain organized, accurate, and complete property records and files, both physical and digital.
• Conduct regular property inspections to ensure curb appeal, safety, and upkeep standards are met.

Financial Management

• Prepare and manage annual property budgets, monitor monthly financial reports, and control operating expenses.
• Collect rents, enforce lease terms, and monitor delinquencies to ensure consistent cash flow.
• Approve and code invoices in line with company procedures.
• Assist with investor and ownership reporting as needed.

Compliance & HUD Responsibilities

• Ensure compliance with HUD regulations, including TRACS, EIV, MOR, REAC, and other reporting requirements.
• Oversee resident certifications and recertifications (initial, annual, interim) in accordance with HUD Handbook 4350.3.
• Maintain knowledge of current HUD rules, updates, and notices affecting property operations.
• Work closely with compliance teams and auditors to maintain strong scores and correct findings promptly.

Leasing & Marketing

• Maintain high occupancy through proactive marketing and resident retention strategies.
• Oversee leasing activities including tours, application processing, eligibility determinations, and move-in/move-out procedures.
• Ensure all advertising and leasing materials comply with HUD and Fair Housing guidelines.

Resident Relations

• Foster a positive community environment that promotes resident satisfaction and retention.
• Respond promptly and professionally to resident concerns, maintenance requests, and complaints.
• Coordinate resident engagement activities and maintain good communication with tenants.

Staff Supervision

• Recruit, train, and manage on-site staff, including leasing, maintenance, and administrative personnel.
• Conduct regular performance reviews and ensure team members meet performance expectations.
• Promote a positive and professional team culture aligned with company values.

• 3 + years of experience as a Community Manager or higher in multifamily housing.
• Strong understanding of property management operations, budgeting, and financial reporting.
• Experience with affordable housing (LIHTC & HUD, or similar programs) required.
• Excellent Communication, leadership and organizational skills.
• Proficiency in property management software RealPage and Microsoft Office Suite.
• Valid driver’s license and insurance.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.