Customer Account Manager in Fairfax, Virginia at Insight Xcite

About Insight Xcite

Insight Xcite is a mission-focused consulting firm supporting critical government programs through data-driven engineering, technology, cybersecurity, analytics, and operational expertise. We partner with customers across the national security community to deliver innovative solutions in highly secure, fast-paced environments.

Our teams are composed of experienced professionals who thrive on collaboration, accountability, and supporting mission success. We value technical excellence, integrity, and employees who are committed to solving complex challenges and making an impact.

Clearance Requirement

Due to the nature of our work, Insight Xcite does not sponsor or process security clearances at this time.

Applicants must currently possess an active TS/SCI with Full-Scope Polygraph (FSP) to be considered for employment.

Please do not apply if you do not currently hold this level of clearance.

Work Location Requirement

All Insight Xcite positions are onsite. We do not offer remote or hybrid opportunities.

Applicants must be willing and able to work in person at the designated customer location

What We Offer

At Insight Xcite, we believe exceptional employees deserve meaningful support, competitive compensation, and benefits that make a real difference. We are committed to investing in our team both professionally and personally.

• 100% employer-paid medical, dental, and vision coverage for employees
• Unlimited PTO plus annual Flex Bonus earning opportunities
• Annual compensation and performance review process, including opportunities for salary increases
• 401(k) with immediate vesting and company contributions with no employee match requirement
• Flexible scheduling options
• Insight Essentials lifestyle and wellness benefit
• Company-supported pet insurance
• Employee referral bonus program
• Professional development and career growth support
• Opportunity to support impactful national security missions in a highly collaborative environment
• Additional employee programs and benefits available

About the role

Insight Xcite is seeking a Customer Account Manager to support mission-focused customer engagements within the Intelligence Community. This role involves managing customer relationships, coordinating operational and program support activities, and ensuring successful delivery across customer-facing initiatives. The ideal candidate is highly organized, customer-focused, and experienced working within fast-paced, high-security environments supporting government or Intelligence Community customers. Compensation is determined based on experience, technical expertise, certifications, mission requirements, and overall alignment with customer and contract needs.

What you'll do

• Support and maintain customer relationships across mission and operational environments
• Coordinate with internal teams and customer stakeholders to support program objectives
• Track customer priorities, requirements, and deliverables
• Assist with operational coordination, scheduling, and communication activities
• Support reporting, briefing, and documentation efforts
• Collaborate with technical and operational personnel to ensure successful customer support
• Identify and communicate customer needs, concerns, and opportunities
• Support business operations and mission delivery activities as needed

Required Qualifications

• Active TS/SCI with Full Scope Polygraph (FSP)
• Minimum 6 years of experience supporting government, operational, or customer-facing environments
• Experience working with Intelligence Community or government customers
• Strong organizational, communication, and interpersonal skills
• Experience coordinating across multiple teams and stakeholders
• Ability to manage competing priorities in fast-paced environments
• Strong problem-solving and analytical skills

Preferred Qualifications

• Experience supporting program management or operational coordination activities
• Experience supporting technical or engineering teams
• Experience preparing reports, briefings, or customer documentation
• Familiarity with Intelligence Community operational environments
• Strong written and verbal communication skills
• Experience with customer relationship or operational tracking tools