Program Assistant - Community Mental Health at Volunteers Of America, Utah – Salt Lake City, Utah

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary

Under the supervision of the Program Director, the Program Assistant is responsible for organizing, coordinating, and monitoring all nonclinical operations of Assertive Community Treatment (ACT) team along with providing receptionist activities including triaging calls, coordinating communication between the team and clients, deescalating situations with clients who have increasing symptoms, and providing assistance to clients, their families, and other agencies.

Essential Duties

• Greet people and answer phone calls.
• Triage and coordinate communication between ACT team members, clients, other agencies, and hospitals.
• Obtain answers to questions for clients, families, community resources, and agencies.
• Relieve urgent situations or temporarily manage them until other staff are available.
• De-escalate or attend to symptomatic behavior of clients who come to the office.
• Decide when and how quickly to refer calls to other staff.
• Provide general administrative and clerical support to clinical and medical staff.
• Maintain professional boundaries and client confidentiality at all times.
• Meet ACT documentation requirements.
• Attend work on a regular and predictable basis.

Secondary Duties

• Maintain positive professional relationships with appropriate community figures, referral sources, and other professionals.
• Establish supportive trusting relationships with persons with severe and persistent mental illnesses.
• Demonstrate familiarity with and adherence to Utah laws regarding confidentiality and mandatory reporting requirements.
• Perform other functions as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successful completion of an Accredited Medical Assistant program and a High School diploma or GED equivalent.
• Knowledge of Microsoft Office Suite.
• Knowledge of multiple phone line system.
• Ability to communicate effectively with staff and clients.
• Experience in an outpatient mental health setting preferred.
• Work is generally performed in an office environment, must sit for extended periods of time
• Some light lifting, no more than 25 lbs. may be required

Physical Demands

• Move around the facility and interact with clients for extended periods of time.
• Lift and carry 25 lbs.