Operations and Client Services Associate at Dodds Wealth LLC – Denver, Colorado

Founded in 1991, Dodds Wealth is a privately owned Registered Investment Advisor dedicated to delivering exceptional personalized service to a select group of clients using a disciplined, team-based approach. For more than three decades, we have built our reputation on preparation, process, and long-term client relationships.

Dodds Wealth is seeking an Operations & Client Service Associate to support our mission of delivering thoughtful, proactive wealth management and an exceptional client experience.

This role exists to ensure daily operational processes are executed accurately and consistently, while proactively identifying opportunities to improve workflows and strengthen the client experience. The Operations Associate is responsible for supporting account administration, operational workflows, and internal systems, and works closely with advisors and the operations team to promote operational efficiency, problem resolution, and continuous improvement.

This position is ideal for an individual who is detail-driven, solutions-oriented, and energized by solving problems before they escalate. The right candidate takes initiative, anticipates needs, and contributes positively to a high-performing, team-based environment.

Key Responsibilities

Operations & Client Service Support

• Support daily operational activities including account opening, account maintenance, money movement, and documentation processing.
• Assist advisors and client service team members in preparing client materials and ensuring timely follow-up on requests.
• Proactively identify and resolve operational issues to minimize delays or client impact.
• Help ensure trading support tasks and reporting activities are completed accurately and on schedule.
• Maintain accurate client records and documentation across firm systems.
• Provide backup support across operational functions to ensure continuity of service.

Process & Workflow Coordination

• Execute new account onboarding by preparing, submitting, and tracking custodial paperwork through completion.
• Coordinate custodial follow-ups and communicate with clients to ensure timely account setup and maintenance.
• Process client service requests including transfers, money movement (ACH, wires, checks, distributions), and account updates.
• Maintain accurate client data, tasks, and workflows within the CRM.
• Partner with the operations team to strengthen service delivery and resolve issues efficiently.
• Document and refine Standard Operating Procedures (SOPs) to support consistency and scalability.
• Collaborate with team members to troubleshoot challenges, promote cross-training and improve overall operational effectiveness.

Technology & Systems Support

• Utilize the firm’s CRM, custodial platforms, reporting tools, and workflow systems to complete daily responsibilities.
• Perform data entry, reconciliation, and quality control efforts to maintain system accuracy.
• Troubleshoot basic system or process issues and coordinate resolution when needed.
• Demonstrate openness to learning new tools and leveraging technology — including AI-enabled solutions — to improve efficiency, accuracy, and team productivity.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Business, Finance, or related field preferred.
• 1–3 years of experience in financial services, banking, operations, or client service (or equivalent professional experience).

Skills & Attributes

• Strong attention to detail and organizational skills.
• Solutions-oriented mindset with a proactive approach to problem-solving.
• Ability to anticipate needs, take initiative, and follow through to resolution.
• Clear communicator who works well in a collaborative environment.
• Ability to manage multiple tasks and prioritize effectively.
• High level of integrity and commitment to client service excellence.

Technical & Software Experience

• Strong Excel skills required, including comfort with formulas, data organization, and basic analysis.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Comfort learning and using CRM systems and financial platforms.
• Interest in leveraging technology — including emerging AI tools — to enhance workflow efficiency and accuracy.
• Prior experience with financial services systems is a plus but not required.

Compensation & Benefits

• Salary disclosure: annual salary of $55,000- $75,000. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications and skill set alignment to the job requirements.
• 100% coverage of employee’s medical, dental and vision insurance
• Life, accident & disability insurance
• 401K plan with 3% annual employer contribution eligible after 90 days
• 16 days Paid Time Off and Sick Time
• 9 or more paid holidays each year
• Flexible spending account
• Parental leave
• Enjoy a thoughtfully designed workplace with premium onsite amenities, including coffee and snacks, complimentary dry cleaning, paid parking, a fitness center, golf simulator, and a modern office environment.

Dodds Wealth is a fiduciary-focused wealth management firm committed to complying with all applicable federal and state laws and regulatory requirements. Certain positions may require securities registration, background checks, and ongoing licensing or continuing education. Dodds Wealth is an Equal Opportunity Employer and makes all employment decisions based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable law.