Parts Advisor-Mercedes Benz of Burlington at Mercedes Benz of Burlington – Burlington, Massachusetts

Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a company that provides our people with support, career advancement opportunities, and great benefits!

Schedule: Monday-Friday 8:30am-5pm and rotating Saturdays

Estimated Annual Salary Range: $60,000.00-$70,000.00

In this role, you will:

• Look up parts for service technicians, service advisors and sales advisors
• Help retail customers over the phone, retail parts counter and also email/ parts websites
• Take phone orders from wholesale parts customers
• Receive parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed
• Stock accessory displays and cleaning them when necessary
• Process Warranty parts and returning them to factory when needed
• Scrap Warranty parts not needed for returns
• Backup for delivery drivers as needed
• Ship out parts orders with local drivers, UPS, FedEx and LTL freight carriers
• Pull and ship back manufacture returns
• Perpetual inventory
• Other tasks assigned by the management team

What we can offer you:

• Base hourly rate + bi-weekly commission
• Robust benefits package
• 401(k) plans with company match
• Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
• Employee Referral Bonus Program
• Longevity bonuses and paid trips
• Employee discounts on merchandise, repairs and vehicle purchases
• Perks such as tickets to concerts and sporting events plus more
• Smoke Free Campus

• Minimum 18 years old
• Valid driver's license in good standings with clean driving record
• 2-3 years automotive dealership parts or technician experience

Our ideal candidate will also possess the following skills:

• Strong communication skills including professional phone etiquette
• Intermediate computer skills including Excel
• Ability to prioritize tasks efficiently; dependable
• Self-motivated and results driven with a positive team-player attitude
• Must enjoy challenges and interacting with a variety of people and situations
• Highly developed sense of integrity and commitment to customer satisfaction
• DealerTrack knowledge is a plus but not required. Will train
• Prior Hazardous shipping experience is a plus but not required. Will train
• Experienced online sales a plus