Operations Trainer at Platinum Pest Solutions Inc – Lansing, Illinois

Position Summary:

The Operations Trainer is responsible for ensuring consistent execution, training excellence, and operational alignment across all Platinum Pest Solutions locations and departments.

This role serves as the owner of training, SOPs, and process consistency, ensuring that all team members are trained and operating under the same standards, expectations, and best practices.

With 10+ years of experience in a service-based industry, this leader will evaluate current processes, identify gaps, standardize workflows, and build training systems that support safety, compliance, efficiency, and Platinum’s commitment to Great Customer Service and Platinum Pride.

Key Responsibilities:

• Design, implement, and maintain company-wide training programs
• Develop standardized training materials, including manuals, SOPs, videos, checklists, and job aids
• Deliver in-person and virtual training across multiple locations
• Partner with HR to ensure training aligns with onboarding, corrective action, and performance management processes
• Measure training effectiveness and recommend improvements
• Standardize procedures to ensure uniform application company-wide
• Own and maintain SOPs, process documentation, and operational checklists
• Conduct audits, ride-alongs, and site visits to ensure adherence to standardized processes
• Partner with leadership to address training gaps and corrective coaching needs
• Support compliance with company policies, safety standards, and regulatory requirements across IL, WI, and IN
• Serve as a resource during incident reviews, safety retraining, and process corrections
• Promote a culture of accountability, safety, and continuous improvement
• Collaborate with Operations, HR, Fleet, Safety, K-9 Leadership, and Executive teams
• Act as a subject matter expert on Platinum processes and service standards
• Support managers with training tools, SOPs, and coaching frameworks
• Assist with rollout of new initiatives, systems, and process changes

Required Qualifications:

• Minimum of 10 years of experience in a service-based industry (pest control, field services, construction, facilities, logistics, or similar)
• Proven experience in training, coaching, and operational process improvement
• Strong understanding of field-based and customer-facing service operations
• Excellent written and verbal communication skills
• Demonstrated ability to lead change and enforce standards without direct authority
• Strong documentation, organization, and follow-through skills

Preferred Qualifications:

• Experience in multi-location and/or multi-state operations
• Background in SOP development, quality assurance, or operational excellence
• Experience training frontline technicians and supervisors
• Knowledge of safety programs, fleet policies, and compliance training