What is the role of a Growth Customer Success Lead at Jobgether?

The Growth Customer Success Lead position at Jobgether is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Growth Customer Success Lead job located?

United States, Other / Non-US, United States

What type of employment is offered for this Growth Customer Success Lead role?

Full-time or part-time position

What is the expected salary for this Growth Customer Success Lead job?

Compensation will be discussed during the hiring process.

How can I apply for the Growth Customer Success Lead position at Jobgether?

You can apply directly through the application link provided.

Growth Customer Success Lead at Jobgether

Growth Customer Success Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Growth Customer Success Lead in United States.

This role is a high-impact leadership opportunity for a customer success professional who thrives on building scalable programs and leveraging automation and AI to maximize customer outcomes. You will manage a portfolio of 150200 strategic accounts while designing systems that allow one Customer Success Manager to deliver 10x the impact. This position blends operational execution, technical expertise, and strategic influence, enabling you to drive retention, expansion, and measurable customer value at scale. Youll work cross-functionally with Sales, Product, Marketing, and Solutions Engineering to create repeatable, high-leverage programs while fostering strong relationships with both technical and executive stakeholders. The ideal candidate thrives in a fast-moving environment, embraces experimentation, and is passionate about delivering outcomes that transform customer experiences.

Accountabilities

Scalable CS Program Design: Build, implement, and operationalize one-to-many programs such as webinars, office hours, enablement series, and lifecycle campaigns, converting repeatable plays into automated workflows.
Automation & AI Enablement: Evaluate, source, and implement tools to increase customer coverage, engagement, and expansion efficiency.
Portfolio Management: Own gross retention and expansion across a portfolio of ~150200 accounts, maintaining strong forecasting discipline and renewal rigor.
Strategic Expansion: Identify and execute growth opportunities, building relationships with technical buyers (SREs, web/mobile leads, platform teams) and executive sponsors (CTOs, CPOs).
Product & Performance Expertise: Serve as a subject matter expert in user-focused observability, digital performance optimization, and developer-focused products (SDKs, integrations, APIs).
Cross-Functional Collaboration: Partner with Sales, Solutions Engineers, Marketing, and Product teams to drive retention, expansion, and customer advocacy.
Process Improvement: Operate with imperfect structures, building scalable workflows and programs from scratch to maximize team efficiency and customer value.

Requirements

Experience: 5+ years in Customer Success, Account Management, or Consulting roles with proven success managing large portfolios and driving expansion.
Scalable CS Expertise: Demonstrated ability to design and execute scalable CS programs using automation and AI tools or a strong track record of adopting emerging AI workflows.
Technical Acumen: Comfortable articulating technical and business value to senior technical and executive stakeholders; experience with observability, RUM, APM, web performance, or developer-focused products.
Communication Skills: Strong one-to-many communication skills and the ability to deliver value through automated, scalable programs.
Problem Solving: Ability to operate independently, build processes from scratch, and thrive in a fast-paced, evolving environment.
Collaboration: Experience partnering cross-functionally with Product, Marketing, Sales, and Solutions Engineering teams.

Benefits

Competitive compensation: OTE $130,000$160,000 USD, based on experience and skillset.
Equity opportunities and additional benefits as part of total compensation package.
Remote-first work environment, with occasional travel for company events, team collaboration, or conferences.
Professional growth: Ownership of high-impact programs, technical expertise, and strategic influence.
Culture of learning and innovation, emphasizing experimentation, cross-functional collaboration, and measurable customer outcomes.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Growth Customer Success Lead at Jobgether – United States

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