Director, Quality Assurance at Magnetic Technologies Corporation – Rochester, New York

Reports to: Chief Operations Officer (COO)
Location: Rochester, NY, Woodstock, IL, or Greenville, OH, preferred; Remote locations in proximity to major airports will be considered.

Arnold Magnetic Technologies is a global leader in the design, engineering, and manufacturing of high-performance permanent magnets, magnetic assemblies, precision thin metals, and engineered solutions for mission-critical applications. Our products serve aerospace, defense, medical, energy, and industrial markets worldwide. With a commitment to innovation, technical excellence, and customer satisfaction, Arnold delivers solutions that enable the world’s most demanding applications.

Position Summary

The Director of Quality Assurance is responsible for establishing, leading, and continuously improving the company’s quality standards, customer experience processes, and operational procedures. Reporting directly to the Chief Operations Officer, this role ensures that all customer-facing communications, service interactions, and operational processes meet the highest standards of quality, consistency, and professionalism. Additionally, the Director will work closely with leadership across eleven global facilities for process standardization, scrap reduction, compliance programs, and continuous improvement.

This leader will develop and implement company-wide quality frameworks, standardize processes and procedures across departments, and serve as the primary steward of the customer experience. The Director of Quality Assurance will partner with leadership and cross-functional teams to drive operational excellence, improve customer satisfaction, and create scalable systems that support company growth.

Key Responsibilities

Quality Management System Leadership

• Develop and lead the company-wide Quality Assurance strategy aligned with organizational goals
• Own and maintain the enterprise QMS in compliance with AS9100 Rev D, ISO 9001:2015, NADCAP, MIL-SPEC/MIL-STD, and applicable FAR/DFARS requirements
• Direct internal audit programs, management reviews, and corrective/preventive action systems to ensure systemic quality across all sites
• Serve as the primary quality interface for Sales team, with customer quality representatives, and third-party registrars
• Establish KPIs related to quality assurance, customer experience, and operational performance
• Analyze customer service metrics, quality audits, and process outcomes
• Deliver regular reports and insights to the COO and executive leadership
• Use data to drive improvements in service delivery and operational consistency

Continuous Improvement (CI)

• Process Improvement & Procedure Standardization
• Work closely with site management teams to identify, prioritize, and address process scrap to drive down operating costs
• Champion a data-driven culture by deploying top-5 quality pareto by site, FMEA tools, and advanced product quality planning (APQP) frameworks
• Continuously monitor customer-facing processes & procedures for opportunities to improve the customer experience
• Create and maintain company-wide Standard Operating Procedures (SOPs)
• Identify operational gaps and inefficiencies and implement scalable solutions
• Ensure all teams follow documented processes and quality standards
• Develop and lead the enterprise CI roadmap leveraging Lean, Six Sigma (DMAIC), Kaizen, 5S, and Value Stream Mapping methodologies to reduce waste, improve throughput, and lower operational costs
• Establish and track KPIs including COPQ, OTD, scrap/rework rate, Customer PPM and Escape Rate, and Supplier PPM and incoming Quality Rejection Rate by site – develop a company focus for “quality at the source”

Supply Chain Quality

• Develop a Supplier Quality Assurance (SQA) program in partnership with Procurement, including supplier qualification, surveillance, and performance management
• Develop supplier scorecards and corrective action processes; lead source inspections and supplier development activities at critical vendors
• Ensure flow-down of all quality clauses, NADCAP, and government-mandated requirements to the supply base.

Product & Customer Quality

• Establish guidelines and standards for customer communication related to quality across all channels (email, phone, chat, messaging, etc.)
• Oversee all customer-facing interactions and communications to ensure consistency, professionalism, and alignment with company standards
• Monitor customer feedback, satisfaction metrics, and service outcomes to identify improvement opportunities
• Standardize format & content for external communications related to customer complaints, RMAs, and corrective actions
• Partner with customer support, sales, and operations teams to optimize the customer communications on quality topics
• Partner with Program Management and Sales to establish and execute program-specific Quality Assurance Plans as required and in anticipation of customer expectations
• Lead root cause analysis (RCA) and 8D corrective action reporting for customer escapes, field failures, and non-conformances
• Represent the organization in customer audits and production/operations reviews

Organizational Leadership & Development

• Build, mentor, and lead a high-performing Quality organization across inspection, quality engineering, supplier quality, and CI functions.
• Establish training programs for quality tools, regulatory requirements, and continuous improvement methodologies at all levels.
• Develop succession plans and career paths to attract and retain top quality talent in a competitive aerospace and defense market.
• Manage department budget including capital expenditure planning for metrology, inspection equipment, and laboratory capabilities

Qualifications and Experience

• Bachelor's degree in Engineering, Manufacturing, Quality Science, or a related technical discipline (required).
• Minimum 12 years of progressive quality assurance experience, with at least 5 years in a senior leadership role
• Demonstrated expertise with AS9100 Rev D and/or NADCAP program management; experience leading third-party registrar audits.
• Proven track record designing and deploying Lean Six Sigma programs; Green Belt certification required (Black Belt or Master Black Belt strongly preferred).
• Experience managing supplier quality programs including conducting source surveillance and corrective action management.
• Proficiency in APQP, FMEA (D/P), Control Plans, SPC, MSA, and 8D/RCA methodologies.
• Strong written and verbal communication skills, including executive-level presentation and government customer interface experience

Key Skills & Competencies

• Strategic leadership and operational excellence
• Process design and standardization
• Customer experience management
• Quality assurance methodologies and frameworks
• Data analysis and performance metrics
• Strong communication and cross-functional leadership
• Change management and organizational alignment
• Problem-solving and continuous improvement mindset

Why Join Arnold

• Be part of a market leader in advanced magnetic and materials technology.
• Shape the global Procurement function and direction for a rapidly growing, technology-driven, innovative company.
• Collaborate with a world-class team dedicated to engineering excellence and customer success.

#CORP #RAM # ALN #ROC