Program Specialist Case Manager in Everett, Washington at Bridgeways

Full-Time | Everett, WA
$29.16 - $30.78/hour | Typical Schedule: Monday–Friday, Daytime Hours

Help people find stability, one step at a time!

Many people we serve are navigating homelessness, housing instability, mental health conditions, substance use disorders, legal involvement, disabilities, and other barriers to independence.

As a Program Specialist Case Manager with Bridgeways’ Social and Community Services (SCS) programs, you’ll provide flexible case management, outreach, service coordination, and individualized support. Depending on organizational needs and your qualifications, assignments may include supportive housing, supported employment, community outreach, diversion services, rental assistance, jail transition services, psychosocial rehabilitation, and other community-based supports. Orientation and training are provided for each assignment.

This role is for someone with sound independent judgment, strong professional boundaries, and consistent follow-through, who can support clients with complex needs. You’ll share knowledge with peers and help improve services while staying accountable to program leadership. This position has no direct supervisory responsibilities.

What you’ll do:

Cross-program coverage and service continuity:

• Provide direct services across SCS programs, including coverage during absences.
• Follow each program’s procedures and documentation rules.
• Coordinate caseload handoffs with Program Managers and teammates.
• Keep reliable attendance and meet scheduling needs.

Individualized case management and client progress:

• Develop and update individualized service plans.
• Provide outreach, referrals, and supportive counseling using Motivational Interviewing.
• Manage your caseload and track client progress.
• Support clients with complex needs and keep professional boundaries.
• Provide crisis intervention, safety assessment, and referrals.

Community partnerships, referrals, and advocacy:

• Coordinate services with healthcare, housing, social service, employment, and legal-system partners.
• Advocate for client rights and informed decision-making.
• Educate clients on resources, benefits, and housing rights.
• Help clients obtain documents for benefits and eligibility.
• Represent Bridgeways in outreach and community meetings.

Documentation, compliance, and service accountability:

• Keep accurate, timely, and confidential records.
• Enter data into HMIS, Credible (our EMR), and other program systems.
• Meet documentation, funding, contract, and productivity requirements.
• Protect health information under HIPAA.
• Follow policies on client rights, mandated reporting, and field safety.
• Report client needs and safety concerns to the right people.

Practice support and continuous improvement:

• Provide culturally responsive, trauma-informed, person-centered services.
• Share knowledge with peers and help orient new staff.
• Join case consultations, team meetings, supervision, and training.
• Recommend fixes for recurring service barriers.
• Model our core values: Integrity, Positivity, Resiliency, and Responsibility.

Schedule & location:

This is a full-time position with a typical with a typical Monday–Friday daytime schedule, generally between 8:00 a.m. and 5:00 p.m., with some flexibility based on personal, client, and program needs.

Your home office will be Everett, WA, with regular travel to client residences, community agencies, and other service sites.

Company vehicles are available for work-related travel for employees meeting Bridgeways’ driving requirements.

Pay & benefits: $29.16 - $30.78 per hour

Bridgeways offers comprehensive benefits, including:

• Up to 31 paid days off for new employees: 15 flexible-use PTO days, 10 paid holidays, 2 personal days, and a paid year-end closure.
• Comprehensive medical, dental, and vision coverage, with medical premiums starting as low as $39 biweekly for eligible employees.
• Optional Life, Critical Illness, Accident, and pet insurance.
• 401(k) with immediate vesting, plus an employer contribution equal to 3% of gross wages after one year of service.

100% Employer-Paid Benefits:

• Mental health coverage through Teladoc Mental Health, including access to therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long-term disability for eligible employees.
• Vision, prescription, and entertainment discount programs.

What we’re looking for:

We’re looking for someone with case management experience who is comfortable working independently, adapting to changing assignments, and supporting people with complex needs. You may be a good fit if you:

• Have two or more years of experience in case management, community-based services, behavioral health, housing, social services, or related work with vulnerable populations.
• Have knowledge of Medicaid, behavioral health administrative requirements, Washington Administrative Code (WAC), and managed care requirements, or can develop that knowledge through training.
• Know local, state, and federal housing guidelines, community resources, and behavioral health and social service systems relevant to your assigned programs, including landlord/tenant laws, Fair Housing laws, and homelessness response systems for housing-related programs.
• Can learn program-specific eligibility requirements, funding guidelines, documentation standards, and service expectations.
• Are skilled in documentation, communication, advocacy, problem-solving, service coordination, and teamwork.
• Can manage multiple priorities, work independently, maintain professional boundaries, and adapt to changing program assignments and client needs.
• Can read and interpret program policies, contracts, legal documents, and regulatory requirements, and communicate clearly with supervisors, clients, regulatory agencies, and community partners.
• Can contribute to grant requests and program reporting as appropriate.
• Can calculate and interpret information related to client benefits, financial eligibility, housing assistance, and service utilization.
• Can define problems, collect data, draw valid conclusions, apply program policies to individual situations, and recognize when to consult a supervisor or escalate.
• Can build effective relationships with clients, coworkers, and partners, and provide culturally responsive, trauma-informed, person-centered services to people from diverse backgrounds.
• Can explain Bridgeways’ SCS services in professional and community settings.
• Can learn and use electronic medical records, HMIS, and other program systems for accurate, confidential recordkeeping.
• Are flexible about supporting multiple programs and transitioning between assignments.
• Hold a valid Washington State Driver’s License.
• Hold a Washington State Agency Affiliated Counselor credential, as required by law and assigned duties, and can maintain required credentials, certifications, and training.

Preferred:

• Bachelor’s degree in behavioral health, social services, human services, psychology, social work, or a related field.
• Experience across multiple service systems, such as behavioral health, housing, justice-involved populations, employment support, or community-based services.
• Experience with electronic medical records, HMIS, or other case management documentation systems.
• Experience supporting peer learning, orienting new staff, or contributing to service quality improvements.

About Bridgeways:

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.