Branch Manager in Portland, Oregon at SunSource

Lead the operations of the Portland Branch for Western Integrated Technologies. Manage day to day branch operations and sales functions to drive customer satisfaction and efficient operations. Create a collaborative and positive workplace where individuals and teams thrive working together to win new customers and to make WIT Portland a great place to work.

• Prioritize safety in the workplace to prevent accidents and to maintain a safe working environment.
• Collaborate with the Sales Team to achieve sales growth and a positive reputation with customers.
• Support the resolution of all customer issues to maintain strong customer relationships and branch reputation.
• Maintain and develop positive customer relationships in cooperation with the sales team.
• Support finding and developing great associates.
• Build a strong branch culture that emphasizes performance driven teamwork and associate wellbeing.
• Support the skills and career development of team members.
• Manage branch performance and continuous improvement to achieve branch objectives and KPIs.
• Work with the Finance Department to create annual budgets and manage expenses.
• Ensure effective communication through branch meetings and support corporate reporting activities.
• Ensure effective associate engagement, development, and performance management throughout the branch, including regular one-to-one associate and supervisor meetings.
• Oversee facility maintenance, landlord lease obligations, and ensure compliance with workplace regulations.
• Work directly with the Support Services (HR, IT and Finance) to ensure streamlined uninterrupted operations.
• Work with supply chain to drive branch inventory availability, turns and to minimize obsolescence.
• Maintain proficiency in Prophet 21 and perform assigned approvals and operational activities as required to ensure business continuity
• Supports all Inside Sales functions as needed.
• Participate in branch associate compensation planning and review.
• Set staffing levels through the corporate approvals process and engage in recruitment as required.