Region Manager in Norfolk, Massachusetts at Elite Brands LLC

Pro Food Solutions is a single-source food partner for the U.S. military, government agencies, and institutional buyers worldwide, with more than 65 years of experience. Pro Food Solutions brings together supply chain strategy, sourcing, manufacturing, product development, retail solutions, global logistics, and distribution expertise. As part of the Pro Food Solutions family, we are committed to operational excellence, customer focus, and building the future of food through innovation and integrity. Together, we make it happen.

The Region Manager is responsible for driving sales growth, retail execution, and customer engagement across an assigned group of Defense Commissary Agency (DeCA) stores in the Mid-West market. This role serves as the primary field representative for Pro Food Solutions and its supplier partners, ensuring products are available, properly merchandised, and supported in-store while identifying opportunities to grow the business.

The Region Manager builds strong relationships with Commissary Store Directors, department managers, store personnel, and other key stakeholders. The role combines hands-on store execution, sales and business development, promotional support, issue resolution, and market intelligence. Success requires a strong understanding of retail operations, the ability to analyze sales and inventory information, and a proactive approach to resolving issues that affect sales and customer satisfaction.

• Develop and maintain strong working relationships with DeCA Store Directors, department managers, and store associates across the assigned Mid-West region.
• Conduct regular store visits to assess distribution, in-stock conditions, shelf placement, pricing, signage, planogram compliance, merchandising, and overall retail execution.
• Identify out-of-stocks, voids, inventory issues, distribution gaps, and other barriers to sales; communicate issues and drive timely resolution with internal teams, distributors, and suppliers.
• Execute and support new item launches, promotional programs, displays, demos, sampling events, and other retail initiatives.
• Ensure Pro Food Solutions and supplier brands are represented professionally and consistently across assigned stores.

• Develop and execute store-level plans designed to increase sales, distribution, turns, and overall business performance.
• Identify opportunities for incremental distribution, new items, promotions, displays, and improved shelf placement.
• Monitor sales performance and use available reporting, market data, and store observations to identify trends, opportunities, and risks.
• Support supplier and customer business reviews by providing field-level insights, photos, competitive observations, and recommendations.
• Build a strong understanding of assigned DeCA categories, brands, competitors, and local market dynamics.

• Provide timely and accurate reporting on store visits, sales opportunities, out-of-stocks, displays, promotions, competitive activity, and other market conditions.
• Maintain regular communication with Pro Food Solutions Retail, Sales, Headquarters, Supply Chain, and supplier teams to ensure field issues are visible and addressed.
• Escalate significant customer, supply, or execution issues while maintaining ownership through resolution.
• Share best practices and market intelligence across the broader Pro Food Solutions field organization.
• Represent Pro Food Solutions professionally with customers, suppliers, and business partners while demonstrating the company’s values of Humility, Innovation, and Collaboration.

• Builds credible, productive relationships with DeCA store leadership and retail associates and translates customer needs and field observations into practical actions.
• Takes ownership for sales, distribution, in-stock conditions, and retail execution while balancing strategic thinking with hands-on attention to detail.
• Communicates clearly with customers, internal teams, and supplier partners; analyzes data and field conditions to identify root causes, opportunities, and solutions.
• Uses sound judgment, follows through on commitments, and maintains professionalism under pressure.

• Bachelor’s degree in business, marketing, management, or a related field preferred.
• Three to five years of experience in retail sales, consumer packaged goods, food distribution, military resale, account management, or a related field preferred.
• Experience working with retail customers, store-level personnel, and/or the Defense Commissary Agency preferred.
• Strong analytical, organizational, and time-management skills.
• Excellent written and verbal communication skills, with the ability to build relationships at multiple levels.
• Ability to work independently, manage a large geographic territory, and prioritize competing responsibilities.
• Strong working knowledge of Microsoft Office Suite, including Excel and PowerPoint.
• Valid driver’s license and ability to travel extensively throughout the assigned region.

• Work is primarily field-based and performed in retail stores, offices, warehouses, and other customer locations throughout the assigned Mid-West region.
• Frequently required to sit, stand, and walk for extended periods while conducting store visits and retail execution activities.
• Occasionally required to lift, carry, bend, reach, and move product or merchandising materials consistent with normal retail activities.
• Requires extensive regional travel and occasional travel outside the assigned region, as business needs require.
• The role requires scheduling flexibility based on customer needs, store activities, and business priorities.
• Physical requirements may be met with reasonable accommodation where required by law.

This job description summarizes the position’s primary duties and is not intended to be comprehensive or all-inclusive. Duties, responsibilities, priorities, work assignments, schedules, and reporting relationships may change or evolve based on operational, seasonal, customer, regulatory, staffing, or other business needs. The Company will provide reasonable advance notice of material scheduling or duty changes when practicable for planning purposes. Nothing in this description creates a contract of employment or alters at-will employment. Reasonable accommodations will be considered for qualified individuals with disabilities to perform essential job functions, consistent with applicable law.

Pro Food Solutions provides equal employment opportunities and prohibits unlawful discrimination, harassment, and retaliation on any basis protected by applicable federal, state, or local law. Applicants and employees may request a reasonable accommodation through Human Resources.