Care Coordinator - CCS - 214 in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

Job Summary
We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome lifes challenges. Care Coordinators in the Adult CCS program are responsible for providing intensive, individualized care coordination to support adults through their recovery and wellness journey. You will work directly with individuals, families, service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to each persons unique needs.

This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

Essential Duties and Responsibilities
Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.
Utilize a trauma informed approach when coordinating supports and services.
Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.
Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.
Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.
Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.
Ensure individuals have access to transportation to program-related appointments.
Advocate for timely and appropriate supports while empowering individuals to build on their strengths.
Respond empathetically and professionally to crises and setbacks.
Document all interactions and update accurately, in compliance with agency and regulatory standards.
Complete all county and agency-required trainings.

Caseload has approximately 15 adults experiencing mental health and/or substance use needs.
Conduct Mental Health/AODA Functional Screens to establish CCS eligibility.

WORK ENVIRONMENT:
Work is performed in an office and community environment, including peoples homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served. Travel in community required for position, approximately 40-50% of time

Required Qualifications
Bachelors degree in social work or a related field
1 year experience working with individuals with mental health, substance use, and/or co-occurring needs preferred.
Meet all WCS and contractor requirements for criminal and caregiver background checks, drivers record, and drug screen.
Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

Preferred Qualifications
Masters degree in social work or related field
Bilingual abilities
Experience working with Milwaukee County Behavioral Health Services

Knowledge, Skills and Abilities
Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.
Skilled in assessment, interviewing, and applying recovery and harm reduction models.
Passion for mental health advocacy and person-centered care.
Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.
Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.
Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.
Solution-oriented with strong critical thinking skills.
Proficient in Microsoft 365, email, and internet usage.
Skilled in documentation, electronic health records, and maintaining accurate and timely records.
Demonstrate commitment to the agencys mission and values.
Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and
funding source requirements.
Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

PHYSICAL DEMANDS:
Position is mobile with time spent in the community, including transporting consumers, home visits, and attending meetings. Driving throughout Milwaukee County. Able to navigate stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WCS is seeking a compassionate and dedicated Care Coordinator to join the Adult CCS program in Milwaukee, supporting a caseload of approximately 15 adults living with mental health challenges and/or substance use disorders. In this mission-driven role, you will empower individuals through their recovery journeys by utilizing trauma-informed approaches, building trusting relationships, and helping clients navigate life's barriers.

You will collaborate with clients, families, and multidisciplinary teams to develop, implement, and monitor personalized recovery treatment plans, manage referrals, and conduct functional screens to establish program eligibility. This dynamic, 40-hour-per-week position requires traveling 40% to 50% of the time to community locations, client homes, and appointments, requiring a flexible schedule and a commitment to advocacy, crisis support, and accurate documentation.